Senior Customer Success Manager (m/f/d)

<h3>Your mission</h3> <strong>Who we are…</strong><strong>  </strong><strong> </strong><br/><br/>At BuildingMinds, we drive advanced digital strategies for the real estate industry creating a positive impact on the planet, people's wellbeing, and sustainable profitability.   <br/>Our mission is to lift unexploited data treasures that are still hidden in building structures and data silos. A single, centralized, and secure platform with a dynamic Digital Building Twin at its core allows our customers to utilize a new level of data-driven insights, unleash machine learning and AI and make more informed decisions for a better present and a more sustainable future.   <br/>    <br/><strong>We are on the lookout for talented, passionate natural-born disruptors to join our team and become a “NetZero Hero” </strong> <br/>  <br/><strong>How we work…</strong>  <br/>Being on the forefront of disrupting an entire industry, we offer the freedom to be creative and forward-thinking. As a start-up in Berlin and with the full backing of Schindler, we also have the stability, support and resources of an established world leader in the buildings industry. This enables us to bring together the best of two worlds and to create an utterly unique culture of creativity, accelerated innovation and learning. We value speed, agility and creativity. <h3>Your profile</h3> <p>As a Senior Customer Success Manager for the Customer Relations team, your role will expand beyond delivering exceptional customer experiences. You will act as a strategic partner for our clients, driving business development, fostering co-innovation, and ensuring the continued success and growth of our relationships. Your responsibilities will include: <br/><ul><li><span><span><strong>Strategic Relationship Management</strong></span></span><span><span><strong>:</strong> Build and maintain positive, long-term partnerships with high-value customers, becoming a trusted advisor who guides clients toward realizing the full potential of our platform.</span></span></li><li><span><span><strong>Business Growth &amp; Upselling</strong></span></span><span><span><strong>:</strong> Proactively identify new business opportunities, upsell and cross-sell to existing customers, aligning their needs with our expanding product offerings and ensuring continued revenue growth.</span></span></li><li><span><span><strong>Co-Innovation with Clients</strong></span></span><span><span><strong>:</strong> Collaborate with key stakeholders to explore innovative solutions and align our roadmap with the strategic goals of our clients, enhancing their competitive advantage in the real estate industry.</span></span></li><li><span><span><strong>Leadership in Customer Success</strong></span></span><span><span><strong>:</strong> Provide thought leadership in best practices, customer success strategies, and the value proposition of our SaaS platform within the real estate sector.</span></span></li><li><span><span><strong>Cross-Functional Collaboration</strong></span></span><span><span><strong>:</strong> Act as the bridge between customers and our internal teams, ensuring customer insights are integrated into product development and that implementations deliver measurable outcomes.</span></span></li><li><span><span><strong>Client Health Monitoring</strong></span></span><span><span><strong>:</strong> Establish and track key account performance metrics, leveraging data to anticipate challenges, mitigate risks, and ensure customer success.</span></span></li><li><span><span><strong>On-site Client Visits</strong></span></span><span><span><strong>:</strong> Lead regular in-person engagements with clients (2-4 times per year) to maintain and deepen relationships, understand their evolving needs, and provide high-touch service.</span></span></li></ul> <strong>We would like to hear from you if you have: </strong><br/><ul><li><span><span><strong>Proven Business Acumen</strong></span></span><span><span>: Extensive experience in driving business outcomes, with a track record of increasing customer satisfaction, reducing churn, and expanding revenue through upselling and cross-selling initiatives.</span></span></li><li><span><span><strong>Industry Expertise</strong></span></span><span><span>: Deep understanding of SaaS products and the real estate industry, with a strong ability to align technological solutions to business objectives.</span></span></li><li><span><span><strong>Exceptional Communication &amp; Leadership Skills</strong></span></span><span><span>: Demonstrated success in building senior-level relationships, influencing decision-makers, and negotiating complex deals.</span></span></li><li><span><span><strong>Data-Driven &amp; Strategic Thinking</strong></span></span><span><span>: Ability to analyze customer data, identify trends, and develop long-term strategies for client growth and satisfaction.</span></span></li><li><span><span><strong>Problem-Solving &amp; Innovation</strong></span></span><span><span