Business Systems Support Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Systems Support Analyst

What does a successful Business Systems Support Analyst do at Fiserv?

As a successful Business Systems Support Analyst, you will be responsible for gathering business requirements and interpreting business needs into detailed requirements that can be easily understood by the development teams. You will also be responsible for creating business requirements documentation, ensuring product quality, ease of maintenance, and reusability of the final solution.

What you will do:

• Serve as the conduit between the client business units and the technology teams to translate business needs into functional and non-functional requirements
• Conduct research and document requirements to critically evaluate information from multiple sources
• Reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Create and maintain user documentation according to standard templates, using natural language
• Collaborate with developers and architects to establish the technical vision and analyze tradeoffs between usability, performance needs, and other non-functional requirements

What you will need to have:

• Bachelor's degree or minimum of 5 years of experience as a Business Analyst
• 3+ years' experience in business analysis techniques and processes (i.e. interviews, document analysis, prototypes, process maps, use cases, or data mapping)
• Experience in documenting business requirements and leading sessions with all types of audiences across an organization, business and technical, with strong written communication skills
• Per contractual obligations, must be a US Citizen with the ability to obtain and maintain a qualified United States Government security clearance (e.g., US DOD Secret)

What would be great to have:

• Experience with Higher Education Student Loan Industry
• Knowledge of 5 8WCAG Accessibility standards and tools for validation
• Experience with Microsoft Visio and SharePoint
• Experience in writing SQL queries

Perks at work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program
• Advance your career with training, development, certification, and internal mobility opportunities
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers

Important info about this role:

• We’re better together. This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).