IFTA/IRP Administrative Operations Representative, #02245

Title: IFTA/IRP Administrative Operations Representative, #02245

State Role Title: Prog Admin Specialist I

Hiring Range: Commensurate with experience, up to $55,650

Pay Band: 4

Agency: Department of Motor Vehicles

Location: INTERNATIONAL REG & ROAD TAX

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Do you enjoy working with transportation or commercial motor vehicles? Do you have a drive to serve others? Then this is the position for you!

The Virginia Department of Motor Vehicles is in search of an enthusiastic, customer service driven professional to join DMV’s Motor Carrier Administrative Operations as an IFTA/IRP Administrative Operations Representative. In this position, you will perform a variety of duties associated with the International Registration Plan (IRP), Performance Registration Information System (PRISM), and International Fuels Tax Agreement (IFTA).
Responsibilities Include:
• Answering complex questions and educating customers about federal and state requirements applicable to their business, and shares information about DMV services and benefits Virginia offers to the motor carrier industry
• Handling escalations and providing resolutions to customer issues, questions, and inquiries
• Updating work statuses to assist in tracking and managing work while ensuring quality service for all customers
• Performing work associated with customer assessments, refunds, problem applications and tax returns, apportioned registration, and accounting for and reconciling funds processed
• Application management for document retrieval by work preparation, scanning and indexing

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Ability to interpret, apply, and articulate tax law, rules, regulations, policies, and procedures
• Possesses some or can quickly develop a comprehensive knowledge of federal and state laws and regulations pertaining to the licensing, tax, and operational requirements of motor carriers and interpret and apply this information to motor carrier customers
• Experience analyzing and interpreting IFTA tax returns, documents, and reports
• Strong oral and written communication skills; communicating in a courteous, professional, and tactful manner
• Experience working cooperatively with others in a team environment
• Strong typing skills, use of a personal computer, and automated information systems
• Must possess a strong customer focus
• Experience adapting to changing work demands and environments
• Strong working knowledge of accounting principles and practices and demonstrated ability to apply mathematical concepts to calculate and verify tax computations
• Experience managing multiple assignments simultaneously and working under pressure during peak workload periods
• Must be able to work Monday-Saturday with varying hours to meet agency business needs

Additional Considerations

• Knowledge in the IFTA program
• Knowledge in the IRP program
• Knowledge in the PRISM program
• Knowledge in Commercial Motor Vehicles

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required.