Project and Service Support Analyst - IFTA/IRP

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

What will you be doing?

The Project and Service Support Analyst - Licensing and Compliance role acts as a client facing representative, ensuring strong relationships and client satisfaction through effective communication and problem-solving. The Project and Service Support Analyst - Licensing and Compliance will manage the priority queue, resolve client inquiries, and serve as the main contact for escalations, driving timely and effective resolutions. Additionally, the role includes supporting team members, maintaining accurate knowledge articles, and demonstrating professionalism in handling challenges while managing time effectively.

• Acts as a client-facing representative, maintaining strong relationships and ensuring client satisfaction through effective communication and problem-solving 

• Supports clients with mergers and acquisitions (M&A) projects, ensuring seamless transition for new clients 

• Manages and prioritizes the priority queue, ensuring timely and efficient resolution of client inquiries and issues 

• Drives resolution across all case types, leveraging expertise to address and resolve cases effectively 

• Serves as the primary point of contact for formal client escalations, addressing concerns promptly and working to achieve positive resolutions 

• Provides support to team members (e.g., Specialist II – Licensing) during client consultations, ensuring high-quality service delivery and the resolution of complex client inquiries 

• Authors and updates knowledge articles, ensuring that all documentation is current, accurate, and serves as a valuable resource for both the team and clients 

• Effectively manages time and consistently meets deadlines with some guidance from supervisor 

• Demonstrates accuracy, thoroughness and effectiveness in work 

• Demonstrates attention to detail and commitment to doing quality work 

• Adjusts quickly to new or changing assignments, processes and people 

• Displays professionalism and remains composed when faced with challenges 

• Learns from experience; modifies behavior to be more effective 

• Recognizes one’s own strengths and opportunities for growth 

• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures 

• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department 

What are we looking for?

• Bachelor’s degree in a related field or equivalent work experience. Additional education, certifications, or experience are a plus.

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) 

• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc. 

• Ability to work independently and as part of a team

• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

• 2-4 years’ experience in case management, administrative support, or customer service related fields

• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department

• Understanding of accounting principles and bookkeeping software may be required 

• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security 

• Knowledge of DMV regulations and processes is strongly preferred, but not required 

#LI-CD1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desir