Shelter Operator

Job Details

Job Location: Fairmont - San Leandro, CA 94578Salary Range: $26.00 - $30.00 Hourly

About Cardea Health:  

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.  

At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. 

 

Primary Work Location:  

Fairmont Respite is a tiny home community located near Fairmont Hospital. Cardea Health provides clinical services at Fairmont Respite, a 34-bed tiny home community that services individuals with clinical needs and provides housing navigation services. Cardea Health partners with Alameda County for the Homeless agency and the housing agency Five Keys to provided tailored services to unhoused individuals working to transition to permanent housing.

 

Job Summary:   

We are seeking professional, punctual, and responsible individuals to work as part of a multidisciplinary team at a medically supported shelter program serving people experiencing homelessness who are recovering from recent hospitalization, injury, or illness. As Shelter Operators, you will play a crucial role in maintaining a safe and supportive environment for our residents. You will be responsible for ensuring the safety and cleanliness of the premises, controlling access to the building, conducting security checks, responding to emergencies, performing room and floor inspections, and assisting with general facility upkeep as well as driving our residents to appointments. Security and Shelter Operators are expected to work closely with shelter nurses and housing staff to facilitate quality and timely care of shelter residents. This position requires the ability and desire to work with a diverse group of individuals in a respectful and professional manner. 

Qualifications & Responsibilities

Job Responsibilities: 

• Hospitality and Professionalism 

• Be the welcoming faces of Cardea’s transitional housing site(s). Support the operations and maintenance of a clean, welcoming, safe workplace. 

• Employ the principles of hospitality, customer service, harm reduction, and trauma-informed care with residents, visitors, colleagues, and partner agencies. 

• Security and Safety 

• Manage the safe, authorized entry and exit of all access points to the facility’s campus and building(s). 

• Manage the sign in/sign out logs, visitor log, laundry log, cleaning supplies log, weapons log, and any other operations-related tracking systems at the building entrance. 

• Conduct regular patrols and monitor surveillance systems to ensure the safety of residents, staff, and visitors.  

• Wand and check for weapons and contraband during entry procedures. 

• Safely remove weapons from rooms if needed. 

• Immediately report weapons and other safety concerns to site leadership. 

• Use trauma-informed approaches, de-escalation, and building rapport to prevent potential conflicts and improve ability to safely resolve conflicts. 

• Emergency Response 

• Respond promptly to emergency situations such as medical emergencies, fires, or security incidents.  

• Direct residents, staff and visitors to respond to emergencies as safely as possible. 

• Facility Maintenance 

• Assist with cleaning duties, including sanitizing common areas, restrooms, and resident rooms. Perform laundry services as needed to maintain cleanliness standards. 

• Notify site management immediately of any urgent facilities issues. 

• Inspections and Reporting 

• Conduct routine inspections of