Supportive Services Coordinator - Bilingual Required - ARCHES Sheltering

The Supportive Services Coordinator will be responsible for training the support services staff, performing file audits to evaluate compliance, hold team meetings, and provide case management overflow. The staff member in this position could be required to work various shifts outside of their regular schedule, including nights, weekends, holidays, and for timely crisis response.

There are multiple vacancies for this role. Pay rate is inclusive of a 2% Bilingual differential.

Candidates must submit applications by 8/27/2025 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required of this position.

EDUCATION and/or EXPERIENCE

Associates Degree in Human Services or a related field; two years case management/housing navigation or social service experience; and/or equivalent combination of education and experience that demonstrates the ability to perform the job may be accepted.

CERTIFICATES, LICENSES & REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Basic Life Support/First Aid Certification is required within first 30 days of hire.

• Food Handler's Card or ability to obtain within 30 days.

• Candidate must pass pre-employment and random drug/alcohol screenings.

KNOWLEDGE, SKILLS AND ABILITIES

• Basic proficiencies in MS Office (Outlook, Word, Excel) and proficiencies in using computer and phone apps.

• Prior experience with Homeless Services Delivery preferred. Knowledge of social issues related to homelessness preferred.

• Excellent oral and written communication skills. Ability to answer questions and explain information and decisions using tact and diplomacy.

• Bilingual English-Spanish skills are required for this position.
  • To qualify as bilingual, staff must pass a bilingual exam demonstrating fluent speaking, reading, and writing in English and Spanish. The posted rate is inclusive of a 2% bilingual differential.

**ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Facilitates the daily operations of support services operations.

• Leads the team in the integration of national best practices in homeless services.

• Provides training to support services staff on program policies and procedures.

• Performs file audits, ensuring support services staff are monitoring client's progress and maintaining detailed and up-to-date case

• Enters required client data and service transactions into the Homeless Management Information System(HMIS).

• Utilizes the Vulnerability Index Service Prioritization and Decision Assistance Tool (VI-SPDAT) assessment to determine case management placement and to develop an Action/Care Plan.

• Assists in obtaining housing readiness documentation such as ID, social security card and income verification.

• Maintains client records, daily activity logs, mileage logs, and other reports as directed.

• Attends and engage in required annual trainings.

• Engages with community partners to identify additional community resources to maximize program opportunities.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

PHYSICAL/MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regulates emotions during interactions with escalated clients and staff.

• Regulates emotions and handles pressures of frequent deman