About Our Job

Denver International Airport (DEN) is hiring a strong customer service and compliance oriented individual to join our Transportation Team as a Ground Transportation Agent.

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver. 

What we offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The starting target pay for this role is between $25-$29 per hour. We also offer generous benefits for full-time employees which include but are not limited to: 

• Competitive medical, dental and vision plans effective within 1 month of start date 

• Pension Plan (DERP) and Retirement Plan 

• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year 

• Short-Term and Long-Term Disability 

• CARE Bank, Family Leave Benefits

• Employee Assistance Program, Employee Volunteer Program

• EcoPass (unlimited free RTD bus/train rides)

• Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program

• Learning and Development Opportunities; Courses and Career Development Resources

• Yearly merit increase bas

Location and Schedule

• This position will report to Denver International Airport.

• Shifts will vary based on the needs of the organization. Shifts are not guaranteed and are subject to change.

• Denver International Airport is a 24/7/365 team operation. If staffing challenges occur, weather conditions warrant or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (includes nights, weekends, and holidays).

What You'll Do

Our group of Transportation Agents (Landside Service Agent ) are effectively the public face of the Transportation team. They work inside the main terminal at times assisting customers, patrol outside the main terminal including on the curb, and in the commercial vehicle holding lot. The scenery changes regularly as they rotate positions during their workday. We provide appropriate DEN gear to our Landside Service Agents as they primarily work outdoors in all weather conditions.  Landside Service Agents provide information to the traveling public and work directly with various commercial ground transportation operators. Additionally, they monitor contract compliance for designated service providers. As a team, we work to address compliance issues, and issue citations when necessary. Landside Service Agents help to ensure the safe and efficient flow of the traveling public and access for authorized airport ground transportation operators.
 
Additionally, as a Landside Service Agent you can expect to:

• Monitor contract compliance of commercial ground transportation operators ensuring contractual terms of service are fulfilled

• Patrol airport areas and passenger arrival and departure areas

• Assist passengers in securing ground transportation services

• Inspect condition of facilities and construction areas

• Ensure the safe and efficient movement of passengers and other airport users

• Respond to traffic problems, accidents, security incidents and emergencies within the airport and the ground transportation areas

• Inform, educate and enforce airport rules and regulations

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yo