Hemophilia Patient Navigator, (Mid-Atlantic - NC, SC, VA, WV, DE, MD, DC)

Our Mission & Strategy:

At Pfizer, we apply science and our global resources to bring therapies to people that aim to extend and significantly improve their lives. For 175 years, patients have trusted Pfizer to discover, develop, and deliver medical breakthroughs that change patients’ lives. Today, we collaborate with patients and patient advocates to help develop breakthrough treatments and innovative approaches to address patient challenges. These partnerships have helped to increase patient engagement in research and development, diversify clinical trials, develop patient-friendly educational materials and patient support programs, and elevate priority policy and social impact issues. To support Pfizer’s vision for its hemophilia portfolio to transform the lives of people living with hemophilia through innovative treatments and comprehensive care solutions, the Pfizer Specialty Care Patient Solutions team is building an innovative patient advocacy support program for the strong and growing hemophilia portfolio to compliantly and tactically support patient journeys.

Job Brief:

Pfizer Specialty Care Patient Solutions is seeking a compassionate, strategic, and organized Patient Navigator (PN) to join our U.S. Patient Affairs Team. The Patient Navigator will serve as a guide for patients through their healthcare journey by providing resources to help ensure they understand the treatment landscape and available resources. The PN will also be fully and appropriately integrated into Pfizer’s current cross-functional ecosystem ensuring that all patients can receive the appropriate support resources they want and need. The PN will   compliantly triage patients as appropriate to applicable reimbursement support resources. 

The PN role is a field-based community-facing colleague for individuals living with hemophilia and their caregivers. The primary function of the PN is to compliantly educate patients on the disease landscape and other patient support programs that may be available through Pfizer.  The PN will be the single point of contact with the patient and will function as a liaison to either provide patients with internal or external resources.  The PN role reports directly to the Rare Disease Patient Engagement Senior Director.

The objectives of the Patient Navigator (PN) role are:

• Patient Education and Support: The PN longitudinally educates patients and caregivers about hemophilia-related disease state awareness, treatment option modalities, local and regional support offerings, health and wellness resources within a patient’s community, as well as appropriate triage to available resources at Pfizer.

• Patient Navigation: The PN assists patients in navigating their overall care and local support systems by connecting them to appropriate local, regional, and Pfizer resources. The PN does not assist with reimbursement support for patients prescribed Pfizer hemophilia therapies.

• Collaboration: The PN closely and compliantly coordinates with the Community Engagement Lead (CEL) and other cross-functional partners to ensure that the integrated patient offerings align with intended support and educational objectives in the context of local market dynamics and hemophilia longitudinal patient journeys

Why Patients Need You:

• Individuals living with hemophilia and their caregivers may face various challenges in diagnosis, understanding treatments options, obtaining, and maintaining treatments. 

• Proper disease education and awareness can equip patients to have the appropriate discussions with their healthcare providers. 

• Particularly in hemophilia with many new emerging therapies (e.g., Gene Therapy, anti-TFPI class), patients need to understand the various options from Pfizer’s portfolio that they can then discuss with their healthcare providers to determine what is best for them

• The PN is the central point of contact for patients and caregivers and focused on disease state awareness, education, support resources, and resources along the disease and treatment journey and connects patients to other resources inside and outside of Pfizer as well as other local health and wellness resources in their local community.

What You Will Achieve:

• Provide education and guidance to resources for patients to address their questions and need for information

• Assist patients in navigating their overall care – via educating and connecting patients to appropriate resources

• Share educational resources on emerging treatments, shared decision making and treatment journey

• Closely coordinates with the Community Engagement Lead (CEL) lead, attending PAG events within ge