Director, Strategy and Operations US Hemophilia

Job Title: Director, Strategy and Operations US Hemophilia

Location: Cambridge, MA

About the Job

Sanofi Specialty Care has pioneered the development and delivery of transformative therapies for patients affected by debilitating diseases for over 30 years. We accomplish our goals through world-class research, collaboration with the global patient community, and with the compassion and commitment of our employees. Sanofi's Rare Blood Disorders franchise has a diverse and fast-growing portfolio, including established and launching products in hemophilia and other rare blood disorders.

The Director of Strategy and Operations for US Hemophilia will serve as a strategic leader driving business optimization and operational excellence across the Hemophilia portfolio. This position is responsible for developing and executing long-term strategic initiatives while ensuring operational effectiveness.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

Customer Experience Management

Lead and optimize customer experience strategies across all touchpoints

• Drive strategic planning and execution of key portfolio initiatives

• Lead customer experience strategies across all Hemophilia portfolio touchpoints

• Develop strategies to quickly resolve operational issues affecting customers and stakeholders

Operational Leadership

• Lead Sanofi Shoppe implementation for the Hemophilia portfolio ensuring seamless integration with existing processes

• Closely collaborate with Specialty Pharmacy and Market Access team on contracts and special projects across the Hemophilia portfolio

• Establish KPIs and metrics to measure operational performance

Stakeholder Management & Partnership

• Build and maintain strategic relationships with key internal and external partners

• Lead cross-functional collaboration to drive business objectives

• Serve as strategic contributor to the Hemophilia Marketing leadership team  and partner with Brand Heads to align operational excellence with brand objectives

Commercial Operations & Customer Experience

• Oversee supply chain partnerships and distribution strategy

• Monitor and optimize customer experience across all touchpoints

• Collaborate with Specialty Pharmacy and Market Access teams on portfolio initiatives

• Lead order management optimization and process improvements across Hemophilia portfolio

About You

• Minimum of 10+ years of relevant experience in pharmaceutical operations

• Proven track record in customer experience management

• Strong project management and problem-solving skills

• Excellence in written and verbal communication

• Experience in supply chain operations and order management

• Experience in rare disease or specialty pharmaceuticals preferred

• Knowledge of specialty pharmacy operations preferred

• Track record of implementing operational excellence initiatives preferred

• Experience with digital platform implementation preferred

• Bachelor Degree required, MBA or similar degree preferred

Why Choose Us

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move,