Program Manager, Research Analytics & Bibliometrics for US DoD

Department: Technical

Employment Type: Full Time

Location: USA, East Coast (Home based)

Description

About us
We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?

Your new role

Working in a highly collaborative and dynamic team environment, you will ensure excellence in delivery that informs billions in research investment, as well as delights our customers and fuels our word-of-mouth growth and our very high renewal rates – a clear indication of how we serve our customers with the best service possible. Typical projects involve Dimensions subscriptions, configuration planning, high-end customer support and data analysis. You will manage all aspects of customer implementation, from ensuring contract requirements are met to anticipating and triaging requests to monitoring our support to ensure the highest levels of excellence. You’ll grow to become an expert in our data, software and customers and through working in collaboration with the sales team will identify ways in which to grow our customer engagements.

What you’ll be doing

• Leverage your familiarity with the U.S. Department of Defense mission and organization to shape, manage, and oversee the delivery of services and solutions focused on guiding scientific funding, ensuring research security, and providing insight into the global research landscape
• Responsible for planning and overseeing projects for DoD customers across functions and product divisions to ensure they are completed in a timely fashion, within scope and within budget.
• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.
• Establish and maintain relationships with key internal and external stakeholders, providing day-to-day contact on project status and changes. Report and escalate to management as needed.
• Develop and maintain lasting relationships with clients built around use and awareness of Dimensions tools and new developments.
• Help clients to reach their goals through implementation, training and ongoing support for all of the Dimensions tools and services to which they subscribe.
• Inform and manage delivery of the Dimensions product and analytical support across the team to account for workload, skill sets, customer familiarity, and other factors.
• Support our customers with the responsible use of data and information to make important decisions (e.g. what to fund).
• Measure project performance using appropriate systems, tools and techniques.
• Perform risk management to minimize project risks.
• Create and maintain thorough and streamlined project documentation that encapsulates the decision-making process and clearly communicates expectations.
• When needed, execute tasks on behalf of other team members.
• Coordinate internal and external resources to ensure high-quality delivery of projects on time and within budget.
• Listen to and understand clients’ business needs and use-cases and match these to Dimensions data and tools.
• Answer questions and provide advice with a quick turnaround time on all aspects of Dimensions offerings – both externally to the research and analysis community and internally to the Digital Science team.
• You will be helping leaders of science funding organizations use tools and analyze data to make key decisions about scientific research funding, portfolio management, and evaluation.

What you’ll bring to the role

• Proven success working with or in the DoD and an understanding of DoD culture and priorities
• 5+ years project management experience in an IT/software related field delivering configured COTS products.
• You will bring with you an understanding of the Science & Technology ecosystem (funders, research organizations, scientific publishing, etc) including an understanding of scientific research funding  and interest in bibliometrics, scientometrics, research assessment, and science policy.
• You’ll be knowledgeable about research data (publications, grants, patents) including common matters such as a