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Humana’s Corporate Marketing organization is looking for a Functional Product Owner 2 who is interested in becoming Salesforce Marketing Cloud Email Specialist certified to join the Marketing Regulatory and Operational Communications (MROC) team. If you are ready to join the team of professionals responsible for Humana’s success in delivering messaging to members through direct mail, email, outbound, etc., then this just may be the role for you!

As the Product Owner 2, you will support a Marketing Strategy Team by leading journeys, campaigns, or communications with business strategy and consults on marketing and communication delivery strategy.

Key Role Functions

• Collaborates within Agile team, including stakeholders, Analytics, Campaign Development, Quality Assurance, external vendors, etc. to align on dependencies and prioritization

• Consults with Marketing Strategy Team to advise on marketing and communication delivery strategy

• Partners with Marketing Strategy Team to prioritize incoming projects and change requests, working to meet project tasks/milestones

• Look for enhancements to the messaging to achieve the strategy/goal of the business

• Plan and lead requirement gathering sessions with Agile team

• Work to build out annual and quarterly roadmaps in partnership with Marketing Strategy Team

• Develop and communicate the sprint goals, and make sure the acceptance criteria is met

• Identify opportunities to simplify, automate and consolidate across lines of business or products

• Work closely with Marketing Strategy Team and Scrum Master to provide progress updates and ensure the management of any delivery risks or issues

• Identify and research potential pre and post production issues and assist in resolution

• Promote best practice solutions and integrated applications to reduce costs and improve overall adoption

• Ensure clear and effective communication with existing or concurrent projects

SFMC Email Specialist Certification must be gained within 6 months of hire date.

To be successful in this role, you will need to be detail-oriented, self-starter with strong organizational skills, who demonstrates initiative and follow-through. Having a collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and subject matter experts is also a must.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's Degree in Marketing, Communications, Business OR 2+ years of equivalent related experience 

• Demonstrated knowledge of marketing platforms and their capabilities such as Unica, Adobe Campaign, Acoustic, SFMC, etc.

• Experience with marketing communications

• Requirements documentation/story creation experience 

• Excellent verbal, written and presentation skills 

• Demonstrated skills working with cross-functional teams 

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences 

Preferred Qualifications

• SFMC Email Specialist Certification (certification must be gained within 6 months of hire date)

• SFMC platform experience

• Experience with Aprimo, ADO, or EMME

• Previous end-to-end communication experience within Humana

• Agile experience 

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to giv