Director of Product - Employee Experience

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

Job requirements

About the Role

Aptia is seeking a digital product leader to shape and scale our employee-facing experience—including our web platform, mobile app, and employee communication capabilities. As Director of Product, Employee Experience, you will define and drive the strategy for how users interact with Aptia’s offerings across digital touchpoints.

This role sits at the intersection of design, technology, and behavior - focused on creating intuitive, inclusive, and engaging experiences that support employees throughout their benefits journey. You’ll be responsible for delivering consumer-grade usability, personalization, and content that drives understanding, adoption, and impact. This is a hybrid role in our new office in Lake Mary, FL for a minimum of 3 days in office per week.

What you'll be doing

• Own the product vision, roadmap, and execution for Aptia’s digital employee experience, spanning web, mobile, and personalized communications

• Lead cross-functional collaboration across Product, Design, Engineering, Content, and Operations to deliver experiences that are elegant, scalable, and high-impact

• Conduct user research and leverage analytics to deeply understand employee needs, pain points, and behaviors

• Prioritize features and capabilities that enhance moments that matter - onboarding, life events, benefit decisions, and everyday support

• Drive personalization, accessibility, and relevance in content and experience across digital channels

• Define and track KPIs tied to engagement, satisfaction, usability, and conversion - continuously improving product performance

• Stay ahead of trends in digital UX, employee enablement, mobile design, and AI-powered personalization to keep Aptia at the forefront of the space

• Represent the voice of the user in internal forums and help elevate the importance of employee experience across the enterprise

What we're looking for

• 10+ years of product management experience, with a strong track record in employee-facing digital experiences, HR tech, or consumer-grade B2B platforms

• Demonstrated success owning product strategy and execution for web and/or mobile applications

• Experience designing and optimizing digital user journeys that drive engagement, clarity, and retention

• Familiarity with tools and trends in digital communications, content management, and user engagement

• Strong collaboration and communication skills, with experience working cross-functionally with engineering, design, marketing, and client teams

• Analytical and outcomes-driven approach—skilled at setting KPIs, measuring impact, and using data to prioritize

• Passion for building inclusive, accessible products that serve diverse populations

• Bonus: Experience in health tech, benefits, or people-centric SaaS products

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish i