Sr. Manager of Facilities & Security Operations

Description

Senior Manager, Facilities & Security OperationsAffiliate-Wide (CWNY Region)Rochester / Buffalo / Syracuse NY

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

In support of PPCWNY's mission, the Senior Manager, Facilities & Security Operations is responsible for the operational performance, maintenance, safety, security coordination, and long-term stewardship of all affiliate facilities across clinical, administrative, and program sites. The position oversees facility operations, maintenance, vendor and contractor management, capital projects, compliance support, emergency preparedness activities, and facility-related security coordination across approximately 16 clinical, administrative, and program locations to ensure facilities remain safe, compliant, functional, and welcoming for patients, staff, and visitors.

This role serves as a key partner to Health Services, Compliance, Quality & Risk Management, Information Technology, Finance, Human Resources, Security, and Operations leadership in support of organizational priorities and cross-functional initiatives. This is a working leadership position that combines hands-on facility operations, maintenance, repairs, and project execution with staff supervision, vendor management, compliance support, budgeting, and operational planning. The role is expected to maintain a significant field presence, with approximately 60% of responsibilities focused on facility operations, maintenance, repairs, and project execution and approximately 40% focused on leadership, planning, budgeting, compliance support, and administrative oversight.

Essential Functions

1. Facilities Operations, Maintenance & Site Readiness (35%)

• Manages day-to-day facility operations across all affiliate locations, including maintenance, repairs, landscaping, environmental services, grounds, and facility improvements.
• Performs and oversees facility maintenance activities, repairs, and troubleshooting involving building systems, infrastructure, and general construction-related work.
• Assesses facility conditions and determines whether work should be completed internally or through outside vendors.
• Ensures building systems, including HVAC, plumbing, electrical, life safety, and facility infrastructure support operational and clinical needs.
• Conducts routine inspections and facility assessments to identify risks, deficiencies, maintenance needs, and improvement opportunities
• .Establishes facility maintenance, repair, and operational priorities based on risk, compliance requirements, operational impact, and available resources.
• Makes decisions regarding facility maintenance priorities, repair strategies, and resource allocation within approved budgets and organizational guidelines.
• Maintains safe, compliant, functional, and operationally ready facilities that support the delivery of health care and organizational services.
• Supports continuity of operations during planned and unplanned disruptions, emergencies, renovations, and facility projects.

2. Facilities & Security Operational Leadership (20%)

• Supervises facilities and security personnel and provides direction, coaching, accountability, and operational support.
• Establishes priorities, assigns work, monitors completion, and ensures effective service delivery.
• Oversees work order management processes and performance standards.
• Ensures appropriate staffing coverage and coordination of operational needs across all locations.
• Provides coaching, training, development, and performance feedback.
• Supports hiring, onboarding, employee relations, and performance management activities in partnership with Human Resources.
• Partners with Security leadership to ensure alignment of facility operations, physical security infrastructure, emergency response activities, and organizational safety initiatives.
• Supports security-related facility projects, assessments, corrective actions, and operational improvements.
• Foster a culture of accountability, responsiveness, safety, teamwork, and customer service.

3. Vendor Management, Construction & Capital Projects (20%)

• Manages facility vendors, contractors, consultants, and service providers.
• Develops scopes of work, solicits bids, evaluates proposals, and oversees vendor performance.
• Coordinates construction, renovation, maintenance, and infrastructure projects.
• Serves as the affiliate's primary operational lead for facility renovations, infrastructure upgrades, remodelin