Sr. Lead Technical Product Owner

Overview

The Sr. Lead Technical Product Owner within the Digital Transformation and Technology department isa member of the Agile team who is accountable and responsible for the product to which they are assigned. In this role, the Technical Product Owner will be responsible for leading Chick-fil-A’s growing digital payment solutions that enable e-commerce payment acceptance in our digital ordering channels. These complex solutions will require the product owner to build and maintain relationships with multiple stakeholders within the Digital Transformation and Technology, Treasury, and Marketing departments in pursuit of a shared goal to create a remarkably convenient ecommerce payment experience. They will partner closely with our payment acquirers/processors, payment gateways, card networks, and alternative payment method providers to manage ongoing solutions and identify new innovative opportunities that align with Chick-fil-A’s payment strategy.

 

 

Responsibilities

• Serves as the final authority representing the customer’s interests in sprint backlog prioritization and requirements discussions, setting all priorities for the team in alignment with the business stakeholder roadmap(s).
• Works to maximize the business value delivered by the team in each development sprint.
• Creates and maintains a product roadmap that outlines the planned features and enhancements.
• Ensures that the product delivers and maintains a high degree of uptime, security, and quality.
• Ensures that user stories, themes, and epics are written, refined, and clearly define a universal definition of done. Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team. Facilitates estimation sessions, backlog grooming efforts, and sprint reviews.
• Coordinates user acceptance testing and all necessary external validation efforts.
• Accepts stories after they are deemed complete by the development team.
• Represents the team and their efforts to others within the organization.
• Ensures cross-team and release requirements and dependencies are shared appropriately.
• Develops and maintains strong and productive relationships with all IT and business stakeholders.
• Attends all team retrospectives and assists with driving continuous improvement across the team.
• Manages all budget requirements of the Agile team.
• Mentors other Product Owners and is seen as an expert and leader in the discipline of Product Ownership.
• May be responsible for managing more than one product backlog.
• Serves and represents the product on a cross-functional Payments Steering Committee and Fraud Council.
• Identifies areas of opportunity to eliminate dependencies and single points of failure with a focus on business continuity and resiliency.
• Serves on industry working groups to influence changes in the payment ecosystem.
• Identifies and proposes emerging payment technologies or solutions

Minimum Qualifications

• Knowledge and/or experience with other Agile development approaches and techniques.
• Experience in driving teams and management to decisions
• Experience with technical systems, data structures and languagesLicenses & Certifications Certified Scrum Product Owner (CSPO)
• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills
• Excellent personal and relational intelligence
• Demonstration of leadership and strong collaboration at all levels
• Ability to quickly learn and comprehend technical systems
• Self-starter who completes responsibilities with minimal supervision
• Team player who is committed to both the team and the product
• Strong decision-making skills with the ability to collaborate and make decisions in the gray
• Sharp analytical and problem-solving skills
• Creative thinker with a vision
• Ability to effectively manage vendors

Preferred Qualifications

• Experience with UX/UI design
• Advanced Certified Scrum Product Owner (A-CSPO)
• Full understanding of separation of duties between Product Owner,Scrum Master, and Team roles in Scrum.

Minimum Years of Experience

8

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelors Degree

Major/Concentration

Technical Field of Study