Jobs and Careers

Sr. Lead Engineer, Customer Technology Solutions

United Statesfull_timeVerifiedPosted 15 Sept 2023

About the role

Overview

In the Chick-fil-A Senior Lead Software Engineer role you’ll serve as a leader, problem solver, mentor, expert software engineer, and influencer of software engineering at Chick-fil-A. We need you to apply the technical experience you have gained in software development and SRE to the design, development, and delivery of highly engineered, complex technical products. This role presents an exciting opportunity to design and build a comprehensive digital commerce intelligence hub that will aid in incident prevention and response solutions that will enable digital commerce at Chick-fil-A to operate at scale, with high availability and resiliency, and with uncompromising security and care for our customers and Chick-fil-A Operators.

Responsibilities

• Oversee solution architecture decisions for the required products and services. • Direct delivery and operations of the team’s products, including both individual contribution and support as needed as well as delegated tasks and support to your teams' lead engineers. • Provide technical oversight to, mentor, and assess other staff engineers, exemplifying and teaching best practices, helping to solve knotty problems, reviewing code, and sharing stories • Interview, select, onboard, and oversee other engineers technically• Vendor evaluation, product selection and vendor management for appropriate tooling (Ex buy v build)• Partnering with Cyber Security, Platform Operations and Marketing for solution outcomes • Guide engineering team in adoption of Chick-fil-A software engineering standards • Identify & propose emerging software engineering technologies, methodologies and/or approaches • Collaborate broadly across the entire engineering organization• Accountable to Senior Leadership for visibility and reporting over incidents.• Build internal tooling and processes around operational observability• Act as a conduit for Architecture, Security, Tools, and Common Engineering• Gathering and analyzing data to root out errors, fraud, discern trends, and diagnose complex issues• Responding to incidents, but more importantly preventing incidents through pro-active analysis and monitoring• During critical incidents, will serve as a leader for Crisis Response Team (CRT) or remediation team• Diagnose and resolve production issues in conjunction with software engineering teams• Analyze data to identify user behavior or traffic patterns that could indicate security, fraud or production issues. • Build appropriate pipes to Extract, Transform, and Load data in support of analytic work • Work independently with engineering teams to observe and diagnose running production systems- Creating Incident Management and Response procedures- Instrumenting for observability- Monitoring and alerting

Experience designing complex software solutions

Experience mentoring and leading multiple teams, including good interpersonal and team collaboration skills

Broad and deep programming experience in Java, JavaScript, Python, Go, or other comparable languages

Experience with SQL and data modeling

Experience with source control systems like Git or Subversion

Experience implementing application security, software design patterns, and the SDLC

Proven ability to positively influence the engineering culture and practices in a professional environment

Experience with TDD, CI/CD, agile, Kanban, or similar software development practices

Experience with Unix/Linux

Analytical and critical thinker that is a data-driven performer

Minimum Qualifications

High School Diploma or equivalency

10 YEARS of EXPERIENCE IN COMPUTER SCIENCE, INFORMATION TECHNOLOGY, COMPUTER ENGINEERING OR SIMILAR AREA OF STUDYAGILE/DEVOPS DEVELOPMENTSOFTWARE ENGINEERINGDEVELOPMENT AND SUPPORT OF A PRODUCTION SYSTEMCLOUD PLATFORM EXPERIENCE