Director, Technology Solution Implementation (Application Development)

Division or Field Office:

Service & Experience Technology Division

Department of Position: Billing & Payment Department 

Work from:

Corporate Office in Erie, Pa Salary Range:

$156,308.00 - $249,687.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
   

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

 

Position Summary

Oversees the execution of an information systems solution delivery in accordance with business needs and conditions.  Accountable for providing central expertise, support, and control for an organization’s technical programs/projects.  Establishes and implements strategies that have short to midterm impact on business results.  Validates adherence to methodologies, budgets, timing.  Provides full staffing and management for the organization’s major technical programs. Oversees vendor activity for multiple vendors, may serve as primary relationship manager.

What You'll Do: Lead the IT Billing & Payments organization, setting strategy and ensuring delivery excellence; Oversee modernization efforts to transition to one unified ecosystem; Provide technical and architectural leadership for the Majesco Billing platform; Partner with business leaders to deliver new billing and payments capabilities aligned to enterprise priorities; Drive Agile, product-oriented delivery practices within an Enterprise Business Agility framework; Manage departmental budgets, vendor relationships, and team performance.

 

Preferred Experience & Skills:

• Experience with Majesco Billing, including implementation and modernization
• Proven success leading large-scale platform transformations
• Strong insurance industry experience in billing and payments
• Experience leading application development and support teams
• Strong financial, vendor management, and stakeholder leadership skills

 

What Makes You  Stand Out:

• You combine leadership presence with technical credibility
• You have successfully led complex platform modernization initiatives
• You deliver innovation while maintaining operational excellence
• You thrive in transformational, enterprise environments

 

Duties and Responsibilities