Customer Data Manager

<h2><b>Company Overview</b></h2><p><span>At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. </span></p><h2><br/><b>Department Overview</b></h2>The charter of Worldwide Sales Operations is to increase selling efficiency for Motorola Solutions’ sellers and sales leaders and provide unique business insights to drive growth across the global sales regions. As a part of the Customer Data Management team, you'll drive, champion and accelerate customer data management excellence globally.<h2><br/>Job Description</h2><h2><b><b>Who you are:</b></b></h2><p><span>You have a passion for bringing order to data. You are a systems thinker that sees around corners. You don’t just see the gaps, you are out in front trying to anticipate and optimize the best ways to drive customer data management best practices and governance.  Does this sound like you? If so, we are seeking a passionate, hands on, data savvy customer data management specialist to join a high-energy, fast paced, growing team. The Customer Data Management Specialist sits at the intersection of the business, our data stewards and  IT with responsibility for being the glue to ensure processes, tools and best practices are implemented, scalable and adopted. Success in this role means you lean into a matrixed culture, thrive in a collaborative environment and are comfortable bringing together multiple inputs to get to critical business outcomes.</span></p><p></p><p><b><span>What You'll Do: <span><span> </span></b></p><p><span>The Customer Data Management Specialist provides data </span></p><p><span>management, quality and governance services in support of the Global Customer Data Program. The individual will add value by understanding how Customer Master Data is used in different business processes across the organization and ensure that the Master Data is accurate, complete and transaction ready. </span></p><p></p><p><b><span>Overview:</span></b></p><ul><li><p><b>Customer Data Management:</b><span><b> </b>Analyze, maintain, and enhance customer data within the Oracle CDM application and source systems.</span></p></li><li><p><b>Proactive Data Quality:</b><span> Proactively review data quality, including managing reports for duplicates and required updates, and partner with the global data steward team to resolve inconsistencies.</span></p></li><li><p><b>Project Management</b>:<span>  by defining, prioritizing, and managing new requests end-to-end to ensure they align with strategic business goals and have a clear return on investment.</span></p></li><li><p><b>Influence system and process enhancements</b><span><b> </b>by proactively identifying opportunities to improve data quality, reliability, and accuracy.</span></p></li><li><p><b>Act as a product owner</b><span><b> for customer data management</b>, partnering with IT and operational teams to drive continuous improvements in data quality and system functionality within the established agile framework.</span></p></li><li><p><b>Lead change management and training initiatives</b><span><b> </b>for business partners for projects you manage to ensure the adoption of new customer data practices and tools.</span></p></li><li><p><b><b>Strategic Execution:</b><span> </span></b><span>Effectively navigate competing priorities to deliver high-quality results, working both independently and with a team to meet evolving business needs.</span></p></li></ul><h2><br/>Basic Requirements</h2><p><b><span>Specific Knowledge/Skills:</span></b></p><ul><li><p><span>Strong analytical and problem-solving skills</span></p></li><li><p><span>Knowledge master data management best practices a plus</span></p></li><li><p><span>Experience and knowledge with customer master data tools a plus</span></p></li><li><p><span>Ability to learn new software and marketing tools</span></p></li><li><p><span>Exceptional attention to detail</span></p></li><li><p><span>Excellent communication skills and command of English—both verbal and written.</span></p></li><li><p><span>Additional language skills are a plus.</span></p></li><li><p><span>Experience in B2B industries is preferred but not required</span></p></li><li><p><span>Bachelor's Degree.</span><br/> </p></li></ul><p><b><span>Behavioral Characteristics:</span></b></p><ul><li><p><span>Ability to build partnerships and effectively establish and maintain relationships with internal business partners and vendors</span></p></li><li><p><span>Ability to inspire trust and influence leadership</span></p></li><li><p><span>Comfortable interacting with different levels of leade