Customer Success Manager

<p></p><p><strong>About RELEX</strong></p> <p>RELEX Solutions creates cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer <br/>goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today. </p> <p>In times of rapidly changing, fragmented consumer demand, new sales and fulfillment channels, and supply chain disruption, RELEX’s AI-driven, cloud-based platform helps CPG (Consumer Packaged Goods) brands and retailers move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs. </p> <p><span>In response to our fast growth and market expansion, we are looking for an enthusiastic </span><strong><span>Customer Success Manager </span></strong><span>to join our RELEX team in</span><strong><span> France</span></strong><span>.</span><span> </span></p> <p><strong><span>The role</span></strong><span>:</span><span> </span></p> <p><span>As a Customer Success Manager you will work with strategic development of our customers business processes. You will also be responsible for developing and maintaining executive/senior level customer relationships, contribute to revenue growth by generating and leading upsell/cross-sell cases within your existing customer base. We expect you to be able to drive upsell/cross-sell deals from start to finish independently.</span><span> </span></p> <p><strong><span>What you will be doing: </span></strong><span> </span></p> <ul> <li><span>Owning and maintaining customer relationships on strategical level with decision makers</span><span> </span></li> </ul> <ul> <li><span>Communicating measurable value and proactively identify development needs at our customers</span><span> </span></li> </ul> <ul> <li><span>Monitoring customer's key performance metrics and taking necessary actions to improve them </span><span> </span></li> </ul> <ul> <li><span>Through strategical thinking and analysis identify profitable strategical solutions for our customers</span><span> </span></li> </ul> <ul> <li><span>Influence with the domain knowledge on at least lower levels of Customers governance model</span><span> </span></li> </ul> <ul> <li><span>Identify commercial development opportunities by analysing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations, and identify upsell/cross-sell </span><span>opportunities</span></li> </ul> <p><strong><span>What you’ll bring to the table:</span></strong><span> </span></p> <ul> <li><span>Relevant university degree</span><span> </span></li> </ul> <ul> <li><span>Experience in Business-to-Business (B2B) relationship building on executive/senior level, developing customer accounts and building relationship towards C-level in large organizations</span><span> </span></li> </ul> <ul> <li><span>Experience from working with customers in grocery, consumer products goods (CPG), DIY, fast-moving consumer goods (FMCG) retailers or suppliers</span><span> </span></li> </ul> <ul> <li><span>Experience from strategic account management and proven success in building sustainable growth for your customer base</span><span> </span></li> </ul> <ul> <li><span>Deep knowledge in Process (and software solution) in Supply Chain Management (demand planning, inventory management, replenishment) and, as a plus, in any of the following areas: </span><span> </span></li> </ul> <ul> <li><span>Space &amp; Assortment</span><span> </span></li> </ul> <ul> <li><span>P</span><span>ricing and Promotions</span><span> </span></li> </ul> <ul> <li><span>Workforce (management, optimization, workload forecasting)</span><span> </span></li> </ul> <ul> <li><span>Excellent communication skills in both French and English </span><span> </span></li> </ul> <p><strong><span>What we consider as an advantage:</span></strong><span> </span></p> <ul> <li><span>Experience from Tier 1 retailers</span><span> </span></li> </ul> <ul> <li><span>Experience from strategic account management for business accounts in the software industry</span><span> </span></li> </ul> <ul> <li><span>Proven track of value added selling by building a trusted advisor position at the customer</span><span> </span></li> </ul> <p><span> </span><span> </span></p> <p><strong><span>What we offer: </span></strong><span> </span></p> <ul> <li><span>A front row seat in a rapidly growing and international software company </span><span> </span></li> </ul> <ul> <li><span>Working with a fun, ambitious and committed team of smart people </span><span> </span></li> </ul> <ul> <li><span>A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged </span><span> </span></li> </ul> <ul> <li><span>Position where you can help retailers to con