Customer Facing Function (CFF) Analyst

<h2>The Position</h2> <p>This exciting role as a <strong>Customer Facing Function (CFF) Analyst</strong> in Customer Experience (ILD) offers the opportunity to shape strategic steering for Marketing, Sales, Medical Affairs, and Key Account Management within Human Pharma Germany.</p> <p>Based in Ingelheim, you will work closely with a wide range of stakeholders across local and global levels</p> <p>The position is <strong>permanent</strong> and provides a high degree of autonomy and innovation potential.<em><br/></em></p> <h2>Tasks &amp; responsibilities</h2> <ul> <li>Generate insights to support strategic steering across Sales, Marketing, Medical, and KAM, focusing on KPIs,  productivity, and channel orchestration.</li> <li>Lead analytical work in all areas of sales force effectiveness, including implications on geographical structures.</li> <li>Support regional and national bonus &amp; incentive goal-setting through standard and ad-hoc analyses, including KPI monitoring and alignment.</li> <li>Conduct in-depth analyses and derive actionable recommendations for key stakeholders within the TA.</li> <li>Initiate and manage CXE-, marketing-, and sales-related projects and processes in the area of customer facing functions.</li> <li>Coordinate analytical requirements with internal and external partners, ensuring data quality and compliance with standards</li> </ul> <h2>Requirements</h2> <ul> <li>University degree in business, life sciences, or a related field</li> <li>Several years of experience in analytical roles within the pharmaceutical or healthcare industry</li> <li>Strong, proven hands-on expertise in KPI-driven steering, data analysis &amp; reporting and associated tools</li> <li>Excellent communication and consulting skills across diverse stakeholder groups</li> <li>Strategic mindset and the ability to proactively drive initiatives to influence at management level</li> </ul> <h2><span><span>R</span><span>eady to contact us</span><span>? </span></span><span> </span></h2> <p><span>If you have any questions about the job posting or process - please contact our HR Direct Team, Tel: +49 (0) 6132 77-3330 or via mail: </span><a href="mailto:hr.de@boehringer-ingelheim.com" rel="noreferrer noopener" target="_blank"><span><span>hr.de@boehringer-ingelheim.com</span></span></a><span> </span></p> <p><span><span>Recruiter:</span></span><span> Isabell Hofmeister</span></p> <p><span><span>Hiring Manager:</span></span><span> Jens von der Lippen</span></p>