Customer Success Manager Germany

Location: We are flexible! Come and join us either in Hamburg, Berlin, Madrid or Lisbon

 

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Customer Success Managers who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

Our work allows companies to better attract and retain their talent by providing to their employees our unique Employee Benefit: a monthly allowance to benefit from a lot of means of transportation.

As a Customer Success Manager for our Employee Benefit solution, you will own a portfolio of Enterprise and Mid-market clients, and you will be responsible for developing this portfolio through client retention and client expansion. You will build a strong relationship with your top customers and engage with clients across the entire national territory. 

Additionally, you will create operational rhythm, establish and track KPIs, analyse business growth, market trends and other key metrics to drive new business opportunities within existing clients and ensure resolution of business challenges.

You will also work closely with Product, Sales, Customer Support, Legal, Sales Managers and other cross-functional stakeholders to further develop our customers.

TO BE SUCCESSFUL IN THIS ROLE:

• Relevant professional experience as Customer Success Manager or Account Manager, ideally in a fast paced environment
• Build and maintain strong relationships with customers, serving as their primary point of contact and trusted advisor
• Develop and implement customer success plans, collaborating with customers to define goals and strategies for achieving success
• Deep understanding of customer success principles and best practices, with a track record of driving customer adoption, engagement, and retention
• Strong analytical skills to identify high-impact opportunities and objectively evaluate projects
• A background in HR with knowledge and experience in Compensation & Benefits is desirable
• Excellent verbal/written communication and presentation skills in German and English; any other European language is a plus

BENEFITS & PERKS IN A NUTSHELL:

• Hybrid working model

• Free Udemy e-learning access

• Sabbatical & special leave policies

• Subsidised gym membership

• Birthday, 24th + 31st December off

• Partner product discounts

• Employee Benefits card

• Personal development budget

• Employee assistance program

 

Plus more local benefits depending on your work location!

 

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US: