Customer Onboarding Specialist - Spanish & French Market

<div class="content-intro"><p>At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder.</p> <p>We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.</p> <p>From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day.</p></div><div class="p-rich_text_section"> <p><strong>About the role</strong></p> <p>As a <strong>Customer Onboarding Specialist</strong>, you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.</p> <p>This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.</p> </div> <div class="p-rich_text_section"> </div> <div class="p-rich_text_section"><strong>Your mission</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li>Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.</li> <li>Train and support hoteliers in a practical and engaging way, helping them become autonomous users.</li> <li>Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.</li> <li>Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.</li> <li>Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.</li> <li>Share customer feedback and ideas with the team to continuously improve how we onboard new clients.</li> </ul> <div class="p-rich_text_section"><strong data-stringify-type="bold">About you</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> &lt