Director, Process Excellence - Process Automation

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a dedicated Director Process Excellence – Process Automation.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

As Director Process Excellence – Process Automation you will be responsible for consistently executing business Process Management (BPM) strategy within a Function, Line of Business, or across the Association. You will lead a team of performance improvement experts in fact-based planning and execution of a portfolio of process improvement projects that sustainably improve member and employee experiences and business deliverables. You will identify and manage existing and emerging risks that stem from business activities and ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. You will follow written risk and compliance policies and procedures for business activities. Your direct reports will include Process Engineers (and may include other disciplines).

• Acts in an advisory capacity on Process Excellence including development of relevant business objectives, metrics and tactics.
• Communicates opportunities that enable business units to thrive and achieve USAA mission and vision.
• Identifies and prioritizes impactful process / project selection with Business Process Management (BPM) Leaders and business leaders.
• Ensures the adoption of relevant Process Excellence standards and best practices as appropriate.
• Serves as a mentor, trainer, coach, and technical leader in support of Process Excellence using process improvement methodologies; serves as an expert resource on Business Process Management (BPM) methodologies, tools and techniques.
• Builds relationships within business unit and across the enterprise to enable cooperative achievement of common goals while driving improved process maturity.
• Manages a team of Process Improvement professionals and may lead Process Improvement projects to deliver significant, measurable business results.
• Works to optimize the performance of managed resources relative to the objectives by directing work assignments and providing guidance and training.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in a related field; OR 4 years of relevant education and/or experience.
• 8 years of experience practicing and/or leading resources to enhance business performance by designing and implementing business solutions.
• 3 years of direct team lead or management experience.
• Experience demonstrating strong development skills/responsibilities, ability to influence, analysis, and critical thinking skills.
• Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance; OR demonstrated completion of 3 Lean/Six Sigma projects.

What sets you apart:

• Experience building or scaling an automation COE with governance and compliance to regulatory expectations embedded
• Experience leading RPA platforms and demonstrated ability to evaluate/ select tools based on business needs
• Understanding of process intelligence tooling and how to leverage to drive automation (i.e. process and task mining, process monitoring capabilities)
• Demonstrated experience automating process workflows
• Proven track record of building business cases for autom