Director of Cloud Operations

Director of Cloud Operations

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Our tech stack

• Redhat/CentOs/Ubuntu Linux

• Chef/Ansible/Terraform/Packer/Helm/Flux 

• Python, Go and Bash

• Jenkins/Github Actions, Github, Nginx, VMWare/Proxmox, Splunk, ELK, Artifactory, Prometheus/Grafana, Kubernetes (EKS/GKE/Helm/Flex), 

• AWS/GCP infrastructure services such as Compute, Postgres, DynamoDB, Blob Storage/S3, Lambda

What you’ll do 

At Pindrop, we commit to creating Evangelical Customers for Life; because of this, customer experience is at the forefront of everything we do. To help us build functional systems that improve the customer experience we are now looking for an experienced Director of Cloud Operations. You will be responsible to help improve Reliability, Scalability, Security, and Operations of our SaaS platform.  You will be responsible for overall operations for our Cloud platform, optimizing infrastructure, monitoring and alerting, managing Uptime and other relevant SLAs.

• Scale, lead, and manage Cloud Operations team.
• Collaborate with other Engineering managers to evolve our operations to the next level of reliability and scalability.
• Lead your teams to deliver with a high level of execution and achievement.
• Define and manage project plans and deliverables for the Cloud Operations group. 
• Well-versed in cloud tools, concepts, and methodologies. 
• Help the team Investigate and resolve technical issues. 
• Work across all engineering teams to identify areas of improvement in our SaaS platform.
• Set strategic goals for operational efficiency and increased productivity.

Who you are

• You possess a problem-solving attitude and are adaptable in the face of change
• You are positive and enthusiastic with a high level of cross-functional partnership across other technical teams and Pindrop as a whole
• You bring a collaborative approach and excite your teams by creating a high-performing team culture
• You are an excellent communicator with high quality presentation skills as well as verbal and written communication skills
• You are resilient in the face of challenges, change, and ambiguity. Being the “unsung hero” is just another day on the job as you keep our operations in excellent working order
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions, and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set 

• Bachelor's degree (or equivalent) in computer science or related field, or equivalent experience required.
• 10+ years experience directly and formally managing and leading Cloud Operations team and function
• Experience managing teams supporting Google Cloud Platform (GCP) rollouts
• Hands-on experience with observability tools like Prometheus, Grafana, ELK, Splunk, etc.
• Architectural experience building and managing large scale cloud platforms
• Experience with multiple cloud technologies required (AWS and GCP)
• Knowledge of Terraform and Python required
• Knowledge of Kubernetes and Infrastructure as a Code concepts
• Well versed with incident management process and uptime SLA
• Possess technical confidence and familiarity with cloud operations tools, techniques, and more importantly, mindset
• Proven ability to develop innovative solutions that lead to increased productivity

Nice to have skill