Service Design and Engineering Director

General information

Requisition # R65780 Locations USA-MD-Annapolis Junction Posting Date 02/03/2026 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time

Description & Requirements

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Service Design and Engineering Director to join our team in Annapolis Junction, MD.

Responsibilities include but are not limited to:

• Directs and leads a premiere organization of SMEs providing expert support to Field Service Operations charged with delivery of services in the customer’s extended enterprise within a strict SLA environment (Teams: Desktop Engineering, Networks, Cable, Unified Communications, Solution Architecture and Project Management)
• Collaborate with fellow Frame Leads to design, maintain and/or improve supported services
• Will oversee the production of Technical Insertion submission, SOWs and resource requirement documents for SME-level support as needed
• Oversees selection and testing of hardware for new requirements and replacement of EOL hardware, and associated software as required
• Participate in Opportunity for Improvement efforts to improve services
• Conduct or direct interviews to maintain sufficient staffing levels
• Identify and execute improvement efforts and participate in special program efforts as required
• Host program and customer meetings and interface efforts for Frame and Program success as required
• Support refresh, Walkout, CSIR, engineering support/field testing, enterprise SLA support and other duties as assigned
• May have the opportunity to travel as required to meet program objectives

Minimum Qualifications:

• Bachelor's Degree and 7 years of technical leadership experience
• Ability to convey very technical concepts to non-technical individuals in both verbal and written formats
• Possesses an understanding of Information Assurance, desktop deployment, network and unified communication principles and concepts

Preferred Qualification:

• CompTIA Security+ Certification
• Certified Scrum Master (CSM)
• IT ticket management system experience (ServiceNow).
• Experience with large scale enterprise IT contracts.

Clearance Requirements:

• Must have a current/active TS/SCI w/ Poly, or Must have the ability to obtain a TS/SCI with Poly
   

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% o