Senior Client Operations Manager (Remote)

Job Description

About the role:

• Client Relationship Management
  • Provide world class service to retail clients, manage day to day communication and collaboration with external brands/suppliers and internal cross-functional team members
  • Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
  • Facilitating year over year brand performance, in turn retailer growth
  • Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands
• Sales Support & Media Strategy Development
  • Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
  • Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management
  • Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
  • High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)
• Campaign Execution & Operations
  • Manage asset collection with suppliers
  • Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
  • Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
  • Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
  • Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments 
  • Review and finalize campaign completion reports

Overall, the Client Solutions Manager is better understood as a jack of many trades. We empower our CSMs to manage all aspects of their brand relationships, from working with the sales team to develop strategy, setting up brands within internal systems, and managing the campaign process from planning, trafficking, creative, operations and analytics. The CSM is supported by leads in the various cross-functional departments, however, we think it’s important that the CSM has the ability to action forward necessary tasks on demand. We think this helps prevent roadblocks and unnecessary passing of information to too many people.

About you:

We are looking for a Client Solutions Manager who has the following skills, knowledge, and experience:

• Excellent interpersonal communication skills
• Solution oriented mindset
• Proven thought leader in strategic planning and operational efficiencies 
• Efficient time management skills – able to sustain timeline management and campaign deliverables 
• Strong organizational skills
• Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
• Working knowledge of retail, ecommerce, and digital industry 
• Ability to work in a team environment 
• Proficient in Google suite products

It would be great if you also have:

• Experience in CRM tools
• 4+ years of Account/Client Management experience
• Bachelor’s Degree in related fields (Advertising, Marketing, Communications, etc.)

Why join us? 

Here at CitrusAd we’re all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace.  We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Simply put – we love our people and understand it’s each of us coming together to create a winning 

Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry.

Where is CitrusAd located?

CitrusAd is globally headquartered out of Brisbane, Australia. Our North American headquarters is in St. Petersburg, Florida. We consider ourselves a flexible employer and many of our team members work remotely in many areas of the world. In North America, a large majority of our team is located in Florida with many others in Los Angeles, Chicago, New York, Atlanta, Pennsylvania, Toronto-CA, V