Global People Shared Services Specialist (German Speaker)

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 36,000 people, in over 70 countries, dedicated to improving quality of life.

Everyone has an important role to play. With the power of many curious minds, together we can continue to solve the world’s most complex challenges and deliver more impact together.

Role Description

· Responsible for providing administrative support to employees, managers and the people team, aligned to the Global People Shared Services processes which support the Employee Life Cycle. 

· Works within multiple process areas of a dedicated region and provides strong support on both process/ regional requirements. 

· Develop knowledge and understanding of the organization's and regional/country policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. 

· Analyze requests and perform the necessary action by providing answers and/or initiating GPSS processes. Questions need to be answered in English or language of the supported country. 

· Responsible for managing requests through People Assist (HR Case Management/ Service Request System), ensuring that progress is tracked within the Service Request in order to ensure seamless, well documented case management and ensuring appropriate resolutions are provided to the customer. Needs to be able to communicate in local language of the supported country. 

· Responsible in meeting Service Request milestones/resolution deadlines in processing requests, monitors and prioritizes cases based on the milestones within People Assist.

· Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy. Support needs to be provided in English and/or language of the supported country. 

· Maintain the highest standards of compliance, data privacy, and confidentiality, proactively identifying and mitigating risks to ensure strict adherence to all internal and external policies. 

· Responsible for updating employee records in Oracle HCM in accordance with GPSS Knowledge Based Articles (KBA) and workflows in an accurate and timely manner. 

· Carry out moderately complex HR data processing tasks; provides knowledge sharing to other team members when needed and use knowledge to help improve data collection tools and administration processes. 

· Investigates historical data when required, can analyze processed data or transactions and come up with a solution to resolve if needed. 

· Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues. 

· Creates letters and notifications aligned to the process workflow where required in language of the supported country. 

· Prepares moderately complex documents using a variety of applications for technology devices, such as standard office software. 

· Collaborate with People Team, Colleagues from other departments and 3rd party requestors when necessary. 

· Responsible for gathering and summarizing data for reports. 

· Ensure that employee documents are filed correctly. 

· Develop mastery and expertise of the processes to be able to suggest improvements which leads to higher efficiency. 

· Administers HCM configuration changes. 

· Participate in areas for improvements on ad-hoc projects alongside People Team with a particular focus on process improvement in the GPSS team 

· Taking a supportive role in new system/ ways of working initiatives, including preparing for and implementing the changes.

Process Assignments / Service Area

New Hire Process

New Hire Process supports the acquisition of skilled and qualified workers to attain the company’s broader business goals. GPSS will support these processes by administering the end-to-end Onboarding, Background Checks and Creation of Offer Letters and Employment Contracts. 

Employee Data Changes 

Employee information is constantly changing, and these changes surely impacts multiple HR processes. This process helps