Global Customer Insights Intern

About us

Based in Parma, Italy, Chiesi is an international research-focused pharmaceutical and healthcare group with over 85 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group researches, develops and markets innovative drugs in its main therapeutic areas: Discover more here

We are proud to to have been awarded with B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes a transparent and ethical behavior at all levels.

We believe that the success of Chiesi is built and shaped by our people and our strong set of shared Values and Behaviors. Our people make a critical difference to our success, which is why it is vital that we attract and retain the right talent who will continue to enrich our culture by living and breathing our values and behaviors.

We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities. 

 

Chiesi Corporate Functions

These are all the functions based in Parma supporting the business: Global HR, Global ICT, Global Finance, Global Communication and Public Affairs, Shared Values & Sustainability, Corporate Internal Auditing, Global Strategy & Corporate Development, Legal & Corporate Affairs, Global Procurement.

 

Who we are looking for

Purpose

Within Global Marketing department – Global Business Excellence and Customer Experience (BECX): BECX mission is to enable the business to follow the most effective growth strategies through a deep understanding of customers’ needs and preferences, leveraging multiple data sources and customers feedbacks.

The intern will support the Business Intelligence team – one of the 2 teams within the broader BECX function - liaising with Global functions and affiliates. The BI team works horizontally with all the different franchises/Therapeutic areas, providing the chance to have visibility on all the company global assets. Specifically, the intern will work on Global Customer Insights, supporting the Global Customer Insights Manager.

 

Main activities:

- Works closely with external market research/consulting companies to implement Global Customer Insight projects, coordinating global marketing franchises and affiliates in order to integrate their feedbacks and needs within projects 
- Engage external providers to make them bid for projects assignment and drives the selection process among different project proposals
- Elaborates added-value insights from such projects to enable Franchises to define and drive the most effective growth strategies for the brands, shaping the group strategy by providing the best experience to Chiesi customers
- Analyze the data collected with ongoing customer insights and develop compelling storytelling merging multiple data sources and customer feedbacks
- Provide the company with the most innovative and efficient ways to conduct market research by continuously be up to date with new latest market offers/trends 
- Get hands on the data collected from customer insights and develop compelling storytelling merging multiple data sources and customer feedbacks
- Coordinate the data delivery process hand to hand with affiliates
 

Education

Master degree in Marketing/Business. Post Master degree inPharma Marketing is a plus.

Languages

English: Excellent level. Study experience abroad is a plus.
 

Technical Skills

Good knowledge of the Marketing principles, 
Excellent knowledge of the Office package
 

Soft Skills

• Analytical skills
• Planning and organizational skills
• Proactiveness
• Time management
• Team working

Contract and Benefit

6 months internship 
Monthly Reimbursement of 1000 Euros
Meal vouchers for each day of remote activities
Free access to internal canteen for lunch
Free shuttle reserved to Chiesi employees from raliway station to Chiesi HQ and/or free pass to the urban publlic service
 

What we offer

You would join a dynamic, fast-growing, challenging and friendly environment.
In Chiesi we firmly believe that our people are our most valuable asset, that is why we invest in continuous training, learning and development. Therefore, we strive to continuously promote and satisfy development needs, paying particular attention to the q