Commercial Landscape - Account Manager

NORTHWEST LANDSCAPE SERVICES

Monarch Landscape Companies is a family of successful landscape brands in eight states across the United States. We are a values-based learning organization committed to being the best place to work as a landscape professional. At Monarch Landscape Companies, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy!

NLS is looking for an Area Manager to join our team! The Area Manager will be responsible for client and employee retention, crew productivity, and workplace safety.

Essential Duties and Responsibilities

• Manage daily operations of sites within an assigned territory to ensure delivery of high-quality service to clients.
• Serve as client point-of-contact for day-to-day site issues, and expeditiously and proactively identify, address, and resolve client needs
• Conduct walk-throughs with client and other company representative as appropriate
• Work closely with production staff to ensure all services are performed according to contract specifications, on budget, according to schedule and with a high standard of quality
• Effectively communicate with production teams the tasks necessary to provide a consistent, high quality product for clients
• Effectively assess labor needs and execute labor plan by hiring or terminating employees as needed
• Demonstrate strong leadership skills; develop morale and recognize employee achievements; foster opportunities for professional development of employees
• Review and approve time cards for accurate and timely submission to payroll
• Analyze and understand cost reports and budget variances related to contract projects
• Routinely monitor sites for quality, assess opportunities for potential maintenance, irrigation, and enhancement upgrades and repairs
• Collaborate with Service & Operations Support to propose, track, and resolve minor extra work projects to current clients
• Work closely with Project Manager on A/B client communication and expectations, including site information and capital or large-scale projects
• Meet or exceed annual sales goals
• Add and update client and project information in CRM software
• Ensure safety on every site by conducting and enforcing safety training and meetings, as well as consistently monitor job sites for potential safety hazards
• Responsible for creating contemporaneous, prompt, and thorough documentation of all coaching, conversations, counseling, and performance management discussions with employees.
• Constantly promote and encourage adherence to company policies and best practices

Supervisory Responsibilities

• Direct supervision of 15 to 20 employees
• Training, planning, assigning and directing work
• Conflict resolution Secondary Duties and Responsibilities
• Ensure successful completion of tasks delegated to Crew Supervisor(s)
• Recommending potential clients to business development team, based on current relationships

QUALIFICATIONS

Education

• Bachelor’s degree in Business Administration, Landscape Architecture or Horticulture preferred
• Equivalent work experience

Experience

• At least 5 years related work experience

License or Certification

• As required by state and federal law
• Valid driver license issued by the state where employed
• Commercial Pesticide Applicators License, or ability to obtain within 1 year
• Certified Landscape Technician (CLT) or ability to obtain within 1 year

Specialized Skills

• Strong relationship building and customer relations skills
• Strong management and leadership skills
• Experience working the commercial property managers a plus
• Effective oral and written communication
• Ability to operate commercial landscape equipment and tools
• Have a working understanding of irrigation repairs and familiarity with irrigation controller monitoring and adjusting
• Ability to prioritize multiple tasks and perform well under deadlines
• Organizational skills
• Flexibility
• Basic understanding of Microsoft Excel, Word and Outlook
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to interpret a variety of instructions in written, oral, diagram and/or schedule format
• Ability to read, write and comprehend English
• Ability to speak effectively before employees and clients
• Bi-lingual English/Spanish strongly preferred, including ability to read, interp