Client Success Coordinator

Who We Are

RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

Connecting people to local businesses that improve the quality of their lives.

Our Values

• We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.
• We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
• We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
• We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.
• OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.

Summary of Position

We're looking for a driven Client Success Coordinator to join our growing team! As a Client Success Coordinator, you serve as a trusted resource for our valued clients. You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service. You will serve as the RYNO primary point of contact for your book of business with the goal of retaining and growing existing client accounts. You will also handle inbound client requests utilizing our internal ticketing system to deliver timely and thorough responses to our clients’ needs. You will work closely with our internal teams of developers, designers, SEO Analysts, and Paid Media Specialists to deliver outputs related to our clients’ websites and digital marketing campaigns. Your goal is to be a helpful, knowledgeable resource for our client base, driving more value and increased client satisfaction.

Position Responsibilities

• Proactively interact with clients to ensure our marketing strategy aligns with their business goals and communicate client needs and goals to the internal team of strategists, specialists, and analysts
• Complete marketing recap reports for clients
• Meet with clients to review marketing campaign performance and provide strategic recommendations for their marketing strategy
• Communicate via phone/email with clients weekly
• Assist Senior Client Success Managers with day-to-day tasks for large accounts and strategic partnerships
• Stay up-to-date with the latest digital marketing trends & market shifts, client industry trends & market shifts
• Ensure customer satisfaction and client retention
• Build strong relationships with both clients and internal stakeholders

Requirements

• 1+ years of full-time experience in digital marketing, or Bachelor’s degree in Marketing, Communications, or related field

• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) & Zoom
• Experience with project management software, i.e., Salesforce or ClickUp
• Foundational knowledge of Pay-per-click (PPC) and Search Engine Optimization (SEO) strategies
• Ability to gather, analyze, and interpret data to create comprehensive reports that provide valuable insights for clients
• Strong work ethic and a “do whatever it takes to get the job done” attitude
• Exceptional customer service and relationship-building skills
• Ability to solve complex problems and resolve conflicts

The total compensation for this salaried nonexempt opportunity includes a salary range of $48,000 to $52,000, the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

Benefits

We’ve got you covered!

RYNO is proud to offer a variety of benefits to support employees and their families, including:

• Remote-first culture with flexible work options
• Performance based bonuses