Director of Game Strategy

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Management and Leadership:

• Oversee the day-to-day operations of the Account Services group.

• Provide ongoing training and development for the Account Services team.

• Collaborate with Regional Vice Presidents (RVPs) and the SGEP group on product planning and strategy execution.

• Ensure production schedules align with capabilities and that forecasts are up to date and accurate.

• Approve paid time off (PTO) requests for team

• Ensure both internal and external customer needs are met or exceeded

• Work with DCR’s to ensure Composer Forecast is accurate and updated regularly

• Other duties assigned

Customer Relations and Account Management:

• Maintain strong relationships with key clients, ensuring their needs are met by DCR’s.

• Deliver regular status reports to the VP of Game Creation.

• Support the preparation of proposals and bids.

• Travel to customer sites for key meetings and relationship-building activities.

Process Improvement and Documentation:

• Translate analytical research findings and strategic initiatives into actionable game plans, designs, and prize structures.

Ensure the department adheres to SG’s best practices and continuously seeks process improvements.

Qualifications

Education

College degree preferred.

Years of Related Experience

Minimum 7 years lottery industry Instant Product experience; must include or be in addition to minimum 5 years account management with direct client responsibility

Qualifications / Skills / Knowledge

• Strong understanding of the instant product category including product planning, game development, best practices theories, artwork, prize structures and working papers

• Demonstrated experience in establishing and maintaining strong client relationships

• Ability to garner team buy-in related to department visions and/or corporate changes

• Excellent interpersonal skills and diplomacy with the ability to be a customer advocate while respecting and protecting SG’s best interest

• Strong communications skills (verbally and written) with ability to develop well-thought out and cohesive presentation materials such as documents, bid responses, PowerPoint presentations and/or white papers

• Solid presentation skills; must be articulate and able to defend point of view in customer interaction while maintaining objectivity

• Ability to translate analytics, research findings, strategic initiatives and SG Best Practices into actionable game plans, designs and prize structures

• Excellent organizational and multi-tasking skills; attention to details a must

• Self-starter and works well independently or in a group with minimal supervision

• Resourceful, strong problem solver

• Must be able to accommodate frequent travel as required by account needs

• Proficient with Microsoft Excel, PowerPoint, Word and Outlook

• Expert ability level with SG internal systems: VIEW Production Forecasting and Aegis MAP

• Strong understanding of SG creative and print processes a plus

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and l