Director, Microsoft Innovation Hub - Chicago, Illinois

Microsoft Innovation Hub are collaborative environments that provide the place, experience, and expertise to help organizations achieve their digital transformation ambitions by leveraging the power of Microsoft Cloud solutions and services. We live Microsoft’s mission to “empower every person and every organization on the planet to achieve more.” 

Microsoft is hiring a Director of the Innovation Hub located in the Chicago, IL, and this is an on-site role. The Hub Director is a customer and technical leader at the forefront of our customers’ digital transformation. The mission of the Microsoft Innovation Hub is to drive an extraordinary customer experience. The Hub Director manages a state-of-the-art facility and customer experiences where we take on customers’ most challenging and complex scenarios – business and technical – to help them achieve transformational business outcomes. 

You will lead an elite technology team with extraordinary consultative skills and experience. Core to the role is managing Microsoft, Partner, and strategic relationships to enable scale and consistency. You will work on complex projects for top companies—from start-ups to our largest global partners. You will move seamlessly between on-premises, cloud, hybrid, and mobile solutions. You will be a strategic leader for the Microsoft Chicago sales and partner ecosystem and help set the direction for how we articulate Microsoft’s vision and differentiate from our competition. 

By applying to this U.S. based position, relocation is not provided for the role.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Obsessed about the customer and partner experience at the Innovation Hub. Experience is more than extraordinary execution; It is about rallying a team around a proven process that enables results for the customer.  

• Lead and grow an extraordinary team of Technical Architects where a culture of feedback enables a learning environment to keep pace with innovation.  

• Recruit, hire, develop, and retain HUB staff. Build collaboration and create an environment that values diversity, respect, and open communication.  

• Grow revenue, consumption, and expand the footprint in strategic targeted accounts through the execution of sales and marketing programs.  

• Own relationships with senior Microsoft sales, marketing, and partner leadership across all segments in the HUB’s geography.  

• Perform as overall leader responsible for the HUB facility and operations, team, reporting, expenses, and budgeting.  Be the single point-of-contact for HUB performance and status reporting within the geography.  

• Develop strategic relationships with customers, Account Managers, Technical Specialists, Solution Specialists, Services, and other key Microsoft teams across the geography’s accounts.  Position the HUB’s offerings to our internal and external customers and work collaboratively to determine the best combination/course of action for a given opportunity to maximize customer benefit.  

• Build constructive relationships with peers in the Americas and WW communities.  Share learnings with others in the HUB community, field, partners, and corporate.  

• Maintain technical competence across Azure, Microsoft 365, Security and Business Applications.