Manager, People & Culture

About Community Action House
Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.
In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).
Organizational budget: $9M-10M (inclusive of $5M in-kind support)Agency Size: 60-70 staff and 2,300+ annual volunteers
Our ValuesWho we are. Who we aspire to be. What drives us. What unites us. Learn more, here!- Radically Welcoming- Guest-Centered- Lead with Kindness- Curiosity-Driven- Always Improving- Collaborative by Design- Contagious Commitment- One Team
Position DetailsPosition Type: Full-time, Regular, 40 hours/weekOvertime Status: ExemptReports To: VP of Finance & AdministrationDirect Reports: People & Culture AssociateDepartment: People & CulturePrimary Location: Food Club & Opportunity HubCompensation & Benefits: $64,500 to $73,500, eligible for full-time benefits
SummaryThis role is responsible for performing most HR functions within the organization, collaborating closely with the Vice President of Finance and Administration to align HR strategies with organizational goals. They lead employee relations and performance management, promoting a positive work culture. Additionally, the Manager of People & Culture leads recruiting, compensation, benefits administration, training and development, as well as ensuring compliance with workplace safety and labor laws.

Responsibilities & Essential Duties:

Employee Relations & Performance

• Promote a positive work culture that reflects our values and mission.
• Available to employees for employee relations, support, and resolution. Assist with performance issues when they arise.
• Implement performance review process. Provide guidance to people leaders and staff.
• Conduct employee engagement surveys and synthesize findings to inform planning within P&C and other areas of the organization.

HR Operations & Systems Management

• Responsible for the Human Resources Information System (HRIS) platforms including administration of all modules and user roles within the system. 
• Adds new hires to the Human Resources Information System (HRIS) and oversees onboarding with new teammates.  
• Provides analytical support including regular reporting of HR data for internal and external reporting. 

Leadership & Team Development

• Leads, manages, develops, and retains People & Culture team member by charting an annual course of direction and monitoring quarterly progress toward annual goals. This includes leading various meetings.
• Engage with the People & Culture Committee, a group of board members invested in the progress of People & Culture Team goals, and the wellness of staff. 
• Provide leadership and support to the team’s growing learning and commitment efforts in DEI. Includes leading internal employee committees. 
• Leads culture building activities throughout the organization, including oversight of sub-committees for fun activities and staff bonding, recognition building processes, programs to encourage staff wellbeing, and ensuring teams have the supplies needed to efficiently and effectively complete their roles. 

Strategic Collaboration & Planning

• Work closely with the Vice-President of Finance and Administration in the development of HR strategies to meet strategic priorities and annual goals, especially in terms of resource allocation, workforce planning and organizational development. 
• Collaborate with supervisor, direct reports, and other teams to ensure flow of information and success of