Customer Service Administrator

Customer Service Administrator (Temporary Full-Time) (Hybrid)

BWG Foods owns and operates the SPAR, EUROSPAR, MACE, Londis and XL brands in the Republic of Ireland, working in partnership with independent retailers with more than 1,000 stores serving local communities right across the country. The stores serve in excess of one million shoppers every single day.

The wholesale division of BWG Foods also includes BWG Foodservice, Corrib Food Products and Williams Gate, as well as Value Centre and 4 Aces, our nationwide network of Cash and Carry branches.

We are currently recruiting a Customer Service Administrator to work on a Full-time Temporary basis

in BWG, Unit 2, Clonlara Avenue, Baldonnell Industrial Estate, Eircode D22XK20. This role is hybrid working. Working in the Customer Service Department, the Customer Service Administrator will be a key point of contact with our retailers to deal with order processing & customer queries regarding orders from the National Distribution Centre, Bonded Warehouse & Chilled orders and queries from our supplier network.

Some of the responsibilities of this role include the following:

•        Dealing with customer queries in a pro-active, efficient and professional manner

•        Using our Customer Relationship Management System to manage and resolve queries for our retailers.

•        Working in conjunction with the warehouse to maintain the warehouse management system

•        Working in conjunction with suppliers to resolve queries in a timely manner.

•        Maintaining files

•        Producing invoices / Reports

•        Telesales – sales calls to customers – target driven

Requirements

The ideal candidate will possess the following skills:

•        Excellent interpersonal skills

•        An appetite to strive for excellent customer service

•        Appetite to Drive Sales

•        Strong organisational skills

•        Attention to detail with the ability to work accurately

•        Excellent computer skills

•        A professional approach to their work