International Project Manager (Customer Success)

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.<br/>Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.<br/>To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.<br/>These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!<br/><u>Headcount Growth :</u>July 2019 : 10July 2020 : 50July 2021 : 200July 2023 : +500<br/><a href="https://agicap.com/en/">Home page</a><a href="https://agicap.com/en/clients/">Customer Stories</a><a href="https://career.agicap.com/article/working-at-agicap/">Our Values</a><br/><br/>Responsibilities - As a Customer Success Project Manager at Agicap, you will be the driving force behind our commitment to customer success. Your key responsibilities include:<br/>1. Process Optimization : Analyze and continuously improve operational processes to ensure an exceptional customer experience, identify performance improvement opportunities and automate low-value-added tasks.2. Project Management : Collaborate with internal teams to implement customer success initiatives, from conception to execution.3. Customer Success Training : Develop training programs for team members, ensuring optimal use of our platforms and adoption of new processes.4. Data Collection and Analysis : Use analytical tools to gather customer success data, identify trends, and propose improvements.5. Tool implementation &amp; support : Update and improve tools and software programs used by Customer Success teams (Gainsight, Intercom, Zapier, Survicate, Slack, etc.). Provide outstanding support to resolve issues and address inquiries.<br/>Qualifications :- You graduated from a top engineering or business school- Strong analytical skills with a proven ability to translate data into meaningful actions- Excellent communication and problem-solving skills- Ability to work effectively in a dynamic environment and manage multiple tasks simultaneously- Passion for innovation and continuous improvement<br/>What we offer : - Attractive remuneration- Swile meal vouchers- 100% reimbursement of TCL season tickets- New 1000 m2 premises at Gare de Vaise (Lyon)- A key opportunity to join a fast-growing start-up- A highly formative, empowering entrepreneurial environment with plenty of autonomy- A daily challenge working with SME managers and CEOs- A supportive and passionate working environment with a real team spirit to help Agicap take off in France and then internationally - One afterwork session a month<br/>At Agicap, we believe every voice matters. We encourage diversity and inclusion and take pride in creating a workplace where everyone can thrive.