Customer Success Manager (English-Swedish speaking)

Who We Are

Verve Group has created a more efficient and privacy-focused way to buy and monetize advertising. Verve Group is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 13 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve Group’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Verve Group is a subsidiary of Media and Games Invest (MGI). Learn more at www.verve.com.

Match2One (now part of Verve Group) was founded in 2015 with the mission to democratize and make programmatic advertising accessible for in-house marketing teams. The company has developed a self-service programmatic platform to help marketing teams achieve more with their marketing campaigns. With smart AI-driven optimization methods, it helps clients to grow their businesses cost-efficiently. Match2One is on a fast-paced mission to change the world of digital advertising. Learn more at www.match2one.com.

Who You Are

As a seasoned Client Services professional, you excel in the art of managing and nurturing a diverse portfolio of client accounts. Your exceptional ability to juggle myriad responsibilities and prioritize effectively sets you apart. You possess an innate curiosity for adopting new technologies and possess the knack for imparting this knowledge to others. You effortlessly navigate the intricacies of data in Excel to enhance marketing campaigns, and you're equally at ease networking with clients over dinner. Your self-driven nature empowers you to independently set and execute strategic priorities.

What You Will Do

• Your primary responsibility will be the management and expansion of a key client portfolio
• Forge strong partnerships with our Client Partner team to expedite the onboarding of new customers
• Collaborate closely with our Sales team to identify and capitalize on growth opportunities within existing accounts
• Become an authority on the usage and best practices of the Match2one platform, offering valuable insights to clients for optimizing their campaigns
• Continually educate clients on new features as they are integrated into the Match2one platform
• Collaborate with Product Management to contribute to the definition of new features and enhancements for the Match2one platform
• Play an instrumental role in shaping and advancing the Client Services practice by creating training materials, best practices, sales materials, and customer-facing guides

Requirements

What You Will Bring

• A minimum of 2-3 years of online advertising experience is essential for the role, from which at least 1 year in programmatic advertising
• Proficiency in both Swedish and English is a non-negotiable requirement
• Expertise in working with RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a valuable asset
• Proven experience in managing CPA, CPC, and CPM marketing campaigns is highly regarded
• Proficiency in Excel and MS Office, including pivot tables, chart creation, and manipulation of large datasets, is a must
• Exceptional troubleshooting, analytical, and problem-solving abilities, coupled with a knack for cross-functional collaboration, are critical in our fast-paced startup environment
• A track record of growing accounts by building strong client relationships, comprehending their objectives, and recommending optimal strategies is highly desirable
• Your adept time management skills, including the ability to prioritize tasks and meet deadlines, are indispensable to this role

What We Offer

• Join one of the top privacy-first omnichannel ad platforms and gaming companies

• Be part of a multicultural team (55+ nationalities) that is bringing advertising to the next level

• Benefit from working with some of the most experienced professionals in our industry and constantly grow with us

• You will learn and evolve in an empowering environment characterized by entrepreneurial actions

• Responsibility, ind