Market Engineer II Regional- Full Time (Harrah's Atlantic City/CES)

JOB SUMMARY: 

1. Work with management and Enterprise IT to resolve complex business, computer system and data communication problems; provide specialized problem solving and problem resolution skills.

 

DIRECTLY SUPERVISES: n/a

 

**Atlantic City Operations

 

KEY JOB FUNCTIONS:

1. Install, upgrade and maintain technology hardware and software products
2. Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to IT Change Control Process
3. Administer and control updates/changes to production programs, files and databases
4. Recommend application design changes to management and Enterprise IT to maximize resources
5. Provide first- or second-level problem determination/isolation and recovery support for computer systems
6. Analyze and recommend tools and service aids for system/network operation and problem determination.  Report results from technical research, system performance reports and problem resolutions to management
7. Collect and analyze system data for quality assurance of technical design and optimum system performance.  Adjust system parameters for peak system performance.
8. Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements
9. Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements
10. Assist in planning by communication with project/product teams, clients and vendors
11. Recommend changes for improved system implementations/modifications
12. Adhere to system management criteria, policies and procedures
13. Ensure established enterprise standards are followed and enforced during system implementations
14. Ensure that the infrastructure resources meet committed user expectations, including projects for future usage and growth
15. Provide consistent support for existing infrastructure and programs.  Update and adjust service, product and support as needed
16. Analyze infrastructure for evidence of unsatisfactory or unusual operating conditions
17. Build knowledge of products and direction through vendor interaction
18. Appropriately leverage vendor resources to efficiently resolve issues
19. Understanding of and ability to execute on Project Management principles, life-cycle, knowledge areas and HIT Project Management methodologies
20. Understanding of Continuous Improvement and LEAN theories, with the ability to execute solutions
21. Represent property interests on, and locally deploy, Enterprise solutions
22. Champion local innovations and solutions to meet local business drivers within the framework of acceptable standards
23. Collaborate with Corporate PMO and other initiative, project and technical teams to minimize redundant work and eliminate rogue solution development/deployment 

 

EDUCATION and/or EXPERIENCE: 

Bachelor’s degree in a computer science-related field, or equivalent experience in a multiple Host Platform technical support environment required.  Technical certifications preferred.  Minimum three years work experience in a technical support environment, supporting multiple high-end computer systems.

 

QUALIFICATIONS:

• General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards and various types of computer terminal equipment.

 

 

WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

 Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

 

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts o