Customer Service Representative - Tracy, CA

 

Job ID:  504864

 

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.     

 

Job Summary

 

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues.

 

Job Responsibilities

 

• Enter customer orders received by email and phone into ERP system
• Answer high volume of incoming calls and emails in a timely manner
• Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems
• Communicate effectively with customers related to order status and coordinate with production regarding backordered items
• Communicate with sales, finance and operation teams to ensure orders are fulfilled
• Develop and maintain product knowledge to support customer needs and provide solutions
• Utilize the use of SalesForce to manage customer issues
• Verify product load and quantities match purchase order
• Review and retrieve documentation for credit department as needed
• Issue credits for pallet/product returns when applicable
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Execute Daily and Business fundamentals
• Willing and able to cross-train on other aspects of the customer service process
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

 

Job Requirements

 

• High school diploma or GED, or equivalent combination of education, training, and experience
• Proficient with Microsoft Office Suite (Outlook)
• Ability to multi-task, answer phones and enter orders
• Ability to read and comprehend simple instructions
• Detail oriented, good organizational and problem-solving skills
• Manufacturing/industrial environment experience preferred
• Infor M3 and Salesforce experience preferred
• While performing the duties of this job the employee will be required to frequently sit and stand for extended periods of time
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
• Must wear company provided personal protective equipment - earplugs, hard hat, safety boots/shoes, and protective glasses
• Candidates must provide their own safety boots/shoes upon hire and will be eligible to participate in Safety Boots/Shoe Reimbursement Program after 30 days of employment

 

Compensation

 

• Pay is $20 - $24/hr, based on experience 

 

What CRH Offers You

 

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings prog