Donor Communication Lead, Hoxworth Blood Center, Donor Recruitment

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

 

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

 

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University’s overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati.

Job Overview

The University of Cincinnati, Hoxworth Blood Center (HBC) is recruiting for a Donor Communication Lead (100% FTE) position, in the Donor Recruitment Division. The intended candidate will participate in donor recruitment and coordinate escalated donor requests. This position will support the University's mission and commitment to excellence in our students, faculty, staff, and all our activities.

 

This position requires friendly, patient, reliable individual. Experience in customer service is ideal; excellent communication skills, a focus on quality, are essential. Saving lives is no easy task, but at Hoxworth Blood Center, it's what we do every day and we're looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you're a detail-oriented individual with experience in customer service, and a passion for making a difference in the lives of others, then we invite you to apply for a position at Hoxworth Blood Center.

Essential Functions

• Communicate directly with donors, following customer service guidelines.
• Recruit and schedule: platelets, plasma, white cell, Human Leukocyte Antigen (HLA), autologous, directed, therapeutic donations.
• Active team member in training and Standard Operating Procedure (SOP) document control for department.
• Initiates and maintains correspondences with donors.
• Assist with special projects and assignments.
• Modify records to update appropriate Hoxworth systems.
• Manage inbound/outbound contacts, including phone, email, postal, text and evolving communication channels.
• Reschedule donors for future blood donation according to a specific benchmark to be determined by the organization.
• Perform other duties as assigned.

Required Education

• Bachelor's Degree.
• Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary range dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.