WIN Job Center Office Manager/WIOA Career Navigator

The WIN Job Center Office Manager serves as WIN Job Center greeter, answer phones, direct traffic, oversee day-to-day office functions/activities, enroll eligible participants in WIOA, maintain participant files and performance outcomes. This is a 12-month staff position reporting to the WIOA Director.

QUALIFICATIONS: 

• Minimum 2 years general office/customer service experience, preferred
• Associate’s Degree preferred; proven ability to work with public
• Must possess excellent oral and written communication skills
• Proficient in modern computer applications including Microsoft Office
• Possess the ability to navigate the internet
• Must be professional, detail oriented, organized, and dependable

 

DUTIES AND RESPONSIBILITIES:    

1. Responsible for day-to-day operations of the office
2. Greet, assist, and direct customers 
3. Answer telephones and direct customers to appropriate services
4. Enroll WIOA eligible participants and provide services, and follow-up activities
5. Responsible for keying and updating participants’ data in OESS
6. Responsible for WIOA goals and performance outcomes/measures for participants
7. Schedule customers for various classes and assessments
8. Schedule on-site classes and job fairs/events with employers/partners/etc.
9. Assist customers in the Resource Room
10. Assist participants with online job registration/applications
11. Prepare, copy, and/or fax resumes for customers
12. Refer participants to MDES staff for job referrals/services
13. Update resource room materials and maintain current information on services that are available through the WIN Job Center
14. Prepare the resource room for the day (starting computers, putting the daily newspapers out for customers’ use, and straightening up the area)
15. General office tasks, such as, filing, typing, coping, picking up/dropping off mail, etc.
16. Responsible for inventorying and ordering office supplies
17. Fill-in at other WIN Job Centers when needed
18. Assist with follow-up services
19. Assist with local job fairs
20. Other duties as assigned by the WIOA Director

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong organizational skills with attention to detail. 
• Experience using technology including email, word processing, spreadsheet, database, and Internet use. 
• Strong interpersonal skills to interact tactfully and courteously with students, faculty, staff, and the general public. 
• Ability to collaborate with others and work as part of a team. 
• Demonstrate oral and written communication skills to interact with a wide range of diverse individuals. 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to do the following:

• Talk, hear, view, and assist students 
• Communicate with others in person and telephone
• Sit, use hands to handle or feel, and reach with hands and arms
• Stand, walk, stoop, or kneel
• Occasionally lift and/or move items of at least 15-20 pounds

 

APPLICATION

To apply, please submit and attach the following:

• Application at www.northwestms.edu
• Resume
• Three (3) Professional References:  Name, Organization, Email Address and Telephone Number

 

 

Northwest Mississippi Community College is a two-year, open access public community college primarily serving 11 counties in northwest Mississippi. Our vision states that “Northwest Mississippi Community College transforms our students’ lives, enriches our communities, and strives for excellence in our educational programs and services.” 

Accreditation

Northwest Mississippi Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)