Workers’ Compensation Claims Advocate

ABOUT HUB:

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

THE OPPORTUNITY:

We are seeking a Workers’ Compensation Claims Advocate who will facilitate a smooth interaction between the client and the carrier regarding workers compensation issues including claim reviews and ongoing claim issues. Monitor ongoing workers’ compensation activity and alerts HUB Producer team to any potential claim or potential loss control issues.

Duties & Responsibilities

• Prepare and present claim reviews to clients on a periodic basis.
  • Assist in Third Party Administrator (TPA) and insurance carrier selections.
  • Ensures client questions / concerns are addressed by claims department or Third Party Administrator.
  • Interact with clients by telephone and in person, on a periodic basis to deliver and gather information.
  • Negotiates plans of actions and reserve reductions with insurers.
  • Assist producers in conducting claim and pre-Unit Stat reviews with clients and carriers.
  • Analyze loss history to identify risk reduction strategies for producers. Attend sales presentations or renewal visits to present claims, programs for the reduction of risk, or loss information to insureds.
  • Implement correction of errors of the carrier or WCIRB.
  • Keep abreast of and apply a working knowledge of labor laws in its application to Workers Compensation claims.
  • Maintains accurate and organized claim files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data
  • Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses.
  • Responsible for accessing and utilization of all claims related carrier on- line systems.
  • Performs other duties and projects as assigned.

Qualifications

• High School Diploma / GED

• 3-5 years property & casualty claims adjustment experience (brokerage preferred) or equivalent combination of education & experience

• Property & Casualty License required or willingness to obtain within 3 months
   

Knowledge / Skills / Abilities

• Confidence and demeanor to effectively interact with all levels within the organization.

• Computer skills including Microsoft Office Suite, Outlook and agency management systems.

• Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.

• Ability to effectively and professionally communicate orally and in writing with internal and external customers.

• Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients’ needs.

• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.

• Ability to effectively work with a team and coach others in developing their skills and abilities.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Desire to learn and grow within the insurance industry.
   

Working Conditions and Physical Demands

• This position primarily involves remaining in a stationary position for the majority of the workday.

• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.

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