Work From Home - Principal Associate, Process Management, Supplier Strategy & Transformation

Work From Home - Principal Associate, Process Management, Supplier Strategy & Transformation

Process Managers thrive in understanding how things work – that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls in place – and then making them better.  As a Principal Associate, Process Management in Supplier Partner Operations (SPO), you will work with extended teams across the enterprise as well as external partners to manage and improve our business processes.  

We are seeking a highly motivated, disciplined process professional to lead the Design & Innovation workstream within SPO’s strategy team.  You’ll need to be able to solicit as well as proactively find opportunities to innovate, lead tests & pilots, and drive changes through internal and external teams that effectively improve our customer and agent experiences.

The successful candidate will excel in a team environment, have a continuous improvement mindset, and adapt quickly to change.  Additionally, excellent organization, influence, communication, and problem solving skills will be critical to success in the role.  

 

General Responsibilities

• Solicit innovative, potentially game-changing ideas from a vast network of supplier partners

• Assess unsolicited innovation ideas and partner with internal stakeholders to prioritize further investigation, testing, or implementation

• Effectively explain and advocate for enhancements with an audience of product, intent or process partners and other stakeholders

• Lead tests & pilots from opportunity identification through implementation, creating and leading cross-functional teams when necessary

• Translate test or pilot outcomes into actionable recommendations that evolve and enhance customer and agent experiences

• Conduct research to identify new-to-market or as yet untapped tech, learning, or process innovation opportunities 

• Leverage insights and other data to identify potential areas of opportunity that could be solved or improved through innovative thinking or tools

• Build relationships and collaborate with key stakeholders to understand and influence visions and roadmaps, understand processes, and drive results

An Ideal Candidate Will Possess

• Excellent communication, collaboration, and influencing skills

• Strong problem-solving skills, with ability to develop and apply sound logic

• Assertive, proactive, and results-focused

• Detail-oriented with the ability to deliver timely, error-free work, with a high degree of independence

• Ability to contribute actively in a team environment and support team goals 

• Considerate and encouraging of unique perspectives and approaches to work

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred 

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page 

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service

package from the associate. Requirements are subject to change, as new systems and

technology is delivered. Capital One reserves the right to modify internet service

requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the righ