Warehouse Trainer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 
The Warehouse Trainer plays a critical role in ensuring the timely and ongoing training of newly onboarded associates as well as re-training and cross-training of current warehouse associates to ensure they understand warehouse operations, safety regulations, and the use of material handling equipment. This position will be responsible for developing, delivering, and maintaining effective training programs for our warehouse staff. This role will ensure that all employees are proficient and fully trained in the area in which they are working. Areas of training include but are not limited to: Picking, Receiving, Return to Vendor (RTV), Packaging, Shipping as well as training that strengthens adherence to safety standards and bolsters our warehouse management system knowledge. The Warehouse Trainer will play a crucial role in facilitating cross-functional training, improving productivity, accuracy, and safety within our warehouse operations. 
 

Responsibilities:

Training Development & Delivery: 

• Develop and deliver comprehensive training for new and existing warehouse employees on receiving, shipping, packaging, picking, and inventory management procedures. 

• Train new employees utilizing standard operating procedures (SOPs) to ensure deep understanding of our process quality expectations 

• Maintain and provide updates to Dozuki Documents 

• Identify need and help facilitate creation of new Dozuki Documents 

• Create and manage an employee training matrix which tracks training levels on: Warehouse work instructions, Dozuki documents, one-point lessons, etc. 

• Create standard work for areas of the warehouse on which associates are trained to  

• Create engaging training materials, including presentations, manuals, job aids, and hands-on exercises 

• Conduct classroom training, on-the-job training, and refresher courses 

• Adapt training methods to accommodate different learning styles and skill levels 

• Utilize various training techniques, including demonstrations, simulations, and role-playing 

• Monitor employee performance and provide feedback while escalating opportunities to Management  

• Assist in implementation of 5S, training, and daily audits 

Process Improvement & Standardization: 

• Analyze current warehouse processes and identify areas for improvement 

• Assist in developing and maintaining standard operating procedures (SOPs) for receiving, packaging, shipping, and picking activities. 

• Ensur