Warehouse Operations Manager

About the Role - Warehouse Operations Manager

We are a group of bright and kind individuals who thrive on challenges and are motivated by the opportunity to grow, develop, and inspire people. Our passion lies in delivering quality service to our Clients while ensuring operational excellence. As Operations Managers, we lead teams within our warehouse, specifically in the departments of Receiving, Outbound, Returns, Support, and Optimization. Our team is built on a foundation of passion, dedication, and collaboration. As Operations Managers, we are driven to achieve outstanding results, inspire others to reach their full potential, and contribute to the overall success of our company.

YOU'RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL…

• Be responsible for maintaining a clean and safe work area by supporting and upholding safety standards throughout the building.
• Directly manage, inspire, and develop 2-7+ Supervisors and 40-250 hourly team members so that each person generates, lives, and breathes our culture as they achieve daily departmental goals. Run an effective operation with support from cross-functional partners while spending the majority of your time focusing on people management.
• Inspire, develop, and support your direct reports and their teams to generate our culture while achieving their goals
• Connect your team to the building vision and bring focus & intention to delivering on projects and priorities on a departmental, building-wide, and network-level scale.
• Demonstrate agile leadership by leading through periods of ambiguity and fostering the same mindset within your team.
• Interview and onboard new leaders to build an exceptional team of bright and kind employees who are motivated by challenge and empower others to do the same as we continue to create our Stitch Fix team.
• Manage the labor planning needs for your team to meet weekly goals through accurate planning.
• Develop great partnerships as you regularly seek, share and incorporate high-quality feedback to increase impact and drive development for you and your team.
• Model and champion innovation by encouraging your team to find ways to do things more effectively, ask client-centric questions, share their learnings with others, and work through challenges and obstacles.
• Review daily performance data and analyze trends and opportunities. Make informed decisions and respond to changing operational needs effectively e.g. staffing and process changes.

WE'RE EXCITED ABOUT YOU BECAUSE…

• You are Bright, Kind, and Motivated by Challenge and embody our values of Integrity, Innovation, and Trust.
• You are an exceptional people manager with 3+ years leading other people managers of large teams (40-250).  Overall, you have 7+ years of people leadership experience
• You value doing what’s right, not what’s easy
• You enjoy thinking holistically and find ways to impact the broader organization
• You thrive in an environment where autonomy and responsibility are granted and are committed to providing the same for the teams you manage.
• You believe in the balance of  art and science of our business -- a combination of beauty, wisdom, and data analytics that are better together
• You are energetic and ready to be on-the-go -- leading your team from the floor for 8 or more hours per day
• You are proficient in G Suite (Google Sheets, Docs, Slide) and love learning new systems
• You have a four-year degree or equivalent experience

WHY YOU’LL LOVE WORKING WITH US…

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

ABOUT STITCH FIX:

We’re changing the industry and bringing personal styling to every body. We believe in a service and a workplace where you can show up as your best, most authentic self. The Stitch Fix experience is not merely curated—it’s truly personalized to each c