VP DTC CSC, Strategy & Operations

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The DTC Content Supply Chain Strategy and Operations team is responsible for the efficient running of the end-to-end supply chain to deliver content for the multitude of NBC direct-to-consumer propositions, including Peacock. You will act as the lead and glue for your operational and strategic team members that support these propositions, as well as their corporate stakeholders.

We are building a world-class team of smart, fanatical professionals who are energized by working at the epicentre of content, technology, and culture – and never stopping to invent how to be better and more automated. We’re looking for exceptional candidates to bring innovative thinking, creativity, and strong operational leadership skills to help the DTC business grow efficiently and effectively.

As Vice President, DTC CSC Strategy and Operations, you will play a vital role within the DTC group, joining a team with significant content operations experience.  You will impact business areas across the owned and syndicated DTC properties by making important recommendation related to the investment of technologies, prioritization initiatives, and ensuring operations are appropriately equipped to deliver a world class service, seamlessly in the most efficient way possible.

Responsibilities include, but are not limited to:

• Lead prioritization of initiatives for DTC CSC workflow changes and optimizations, including problem statement/voice of editorial, effectiveness sizing, operational requirements, and timeline
  • Initiative prioritization should be informed by available data and actual performance KPIs and ROI
• Lead the DTC CSC content operations management team, which oversees work order completion and content delivery for all DTC properties related to content ingest, some metadata management, localizations, versioning, subs/dubs, packaging and delivery.
• Partner with engineering teams to implement and operationalize changes to supply chain processes or requested to update technology components, change suppliers etc.
• Ideate/conceive new technology automations, both through independent ideation, as well as cross-functional brainstorms, feedback from operations leaders and surveying the industry for automation solutions
• Partner as needed to monitor and update End to End Telemetry dashboards to continually optimize for performance, optimization and automation.
  • Define and monitor KPIs, leveraging data and operator feedback to optimize technology updates and processes (including sunsetting any legacy processes)
  • Review and maintain OKR + KPI definitions & tracking across end-to-end workflows
• Explore and propose potential vendors/partners related to CSC optimization (e.g. automation, AI/ML solutions), either via inbound inquiries or proactive outreach if required
  • Lead RFP process with sourcing team if we are looking for a vendor to support a specific ask or product solution
  • Manage relationship with vendors/partners with which NBCU engages in business arrangements related to CSC
• Provide strategic oversight of DTC CSC related improvement roadmap, including understand and help prioritize against competing business initiatives
• Work across product and strategy teams to ensure initiatives stay on track and teams are aligned on desired outcomes

The role leverages in-house and 3rd party tools that enable editorial teams to