Vendor Management Contracts & Systems Generalist

Description

Tower Hill Insurance Group has an exciting opportunity for a talented Vendor Management Contracts & Systems Generalist who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.     

The Vendor Management Contracts and Systems Generalist is responsible for managing relationships with our vendors, ensuring timely delivery of goods and services, negotiating contracts, maintaining accurate records, and proactive maintenance of vendor systems and process. This position plays a crucial role in supporting the department's operational activities. This role ensures smooth and efficient operations through effective system maintenance management, adherence to posted guidelines, and maintenance of essential tools.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identify potential vendors based on business needs and industry standards.
• Lead the onboarding process for new vendors, ensuring compliance with company policies and standards.
• Negotiate contracts with vendors to secure favorable terms and conditions.
• Regularly review and update existing contracts to align with evolving business requirements.
• Provide financial analysis and audit work in support of one or more service contracts.
• Identify, catalogue, and monitor a contract’s financial requirements and commitments.
• Establish key performance indicators (KPIs) for vendors and monitor performance against benchmarks.
• Monitor and analyze vendor performance to ensure compliance with service level agreements (SLAs) and drive continuous improvement.
• Cultivate strong, positive relationships with vendors and business partners. Serve as the main point of contact for vendor-related matters.
• Identify and assess potential risks associated with vendor relationships and develop risk mitigation strategies.
• Evaluate pricing structures and negotiate cost-effective agreements while collaborating with vendors to identify cost-saving opportunities.
• Oversee the daily administration and operation of the Source-to-Pay (S2P) system, ensuring it supports business processes efficiently.
• Collaborate with cross-functional teams to implement system configurations, updates, and enhancements.
• Troubleshoot and resolve system-related issues in coordination with IT and external vendors.
• Conduct regular audits to ensure system data integrity and accuracy.
• Develop and maintain documentation of system processes, configurations, and troubleshooting guidelines.
• Provide training and support to staff on S2P system functionalities and best practices.
• Monitor system performance, identifying opportunities for improvement, automation, and increased efficiency.
• Stay informed on innovations in S2P systems and recommend upgrades or process enhancements as necessary.
• Develop, update, and maintain vendor-related guidelines, policies, and procedures, ensuring they are accessible and communicated effectively.
• Maintain a repository of resources, such as templates, checklists, and FAQs, to support department operations and improve efficiency.
• Stay current on industry trends and best practices to bring innovation and value to the organization’s vendor management and procurement functions.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor’s Degree in Business, Finance, Supply Chain Management or related field required. Master’s Degree preferred.

EXPERIENCE

Minimum of three (3) to five (5) years of relevant experience in vendor management, contract negotiation, and relationship building at a strategic