VCOM Sales Specialist

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

www.IPC.com

TITLE:  VCOM Sales Specialist  

 DEPARTMENT: Sales 

 REPORTING TO: Channel Manager 

 OFFICE LOCATION: New York, NY 

 ROLE TYPE: Full – time, Hybrid 

 www.IPC.com  

 Role Overview: 

You will be responsible for building relationships with new and existing clients and partners, understanding their needs, and promoting our innovative services and solutions for the VCOM solution.  This is an excellent opportunity for a self-driven individual with a passion for technology and a desire to excel in sales across multiple industries. 

 

• Serve as the primary point of contact for clients, building and maintaining strong relationships. 

• Provide comprehensive product and service information to clients. 

• Identify opportunities for upselling and cross-selling relevant products and solutions.  

• Monitor clients' accounts and activities to ensure satisfaction and address issues proactively. 

• Conduct regular reviews to assess clients’ evolving needs and adjust strategies accordingly. 

• Collaborate with internal teams to deliver seamless service and support client requirements. 

• Stay informed about industry trends, financial regulations, and product developments. 

• Achieve individual and team targets related to client acquisition and retention. 

• Prepare and present reports on client activities, satisfaction levels, and account status. 

• Strengthens client loyalty and trust, leading to increased retention. 

• Drives revenue growth through upselling, cross-selling, and new client acquisition. 

• Provide management reporting as required, including maintenance of funnel and forecast in Salesforce.com 

• Work with (and actively learn from) sales team colleagues regarding training and development opportunities.  
• Work to develop a thorough contact matrix across all regions and maintain a good working relationship within the account base. 

How You Will Make an Impact:  

• Deepening client relationships by understanding the client’s business, goals and pain points.  

• Anticipate client needs and offering proactive solutions 

• Becoming the go—to resource for the client throughout the relationship and driving retention 

• Driving revenue growth with the team through upsell and cross selling 

• Demonstrate a thorough understanding of the industry and competition 

• Manage sales funnel and be familiar with Salesforce.com 

• Provide a tailored service and proactive engagement to the clients and partners 

• Positive feedback and referrals from clients and partners.  
• Achievement of sales and revenue team targets.