UX Research Intern

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys UX Research Internship

Location: Raleigh, NC; Indianapolis, IN; East Coast Timezone Remote

Duration: May-August of 2025 (Summer) 

Department: User Experience Research 

Reports To: Senior Manager of UX Research

Build something new with a world-class team:

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Who we are:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Your UX Research Internship at Genesys:

As a UX Research Intern, you will support our research initiatives under the guidance of our experienced UX Research team. This role offers the opportunity to gain hands-on experience in a dynamic tech environment, working on real projects that impact our users. You will collaborate with cross-functional teams, including design, product management, and engineering, as well as, various strategic partners across the business to gather and analyze user insights that drive our product development process.

What you will do:

• Assist in designing, planning, and conducting user research studies, including surveys, interviews, usability tests, and field studies.
• Contribute to the analysis and synthesis of research data, generating actionable insights that inform design and product decisions.
• Help in creating research materials, such as participant screeners, discussion guides, and surveys.
• Support the UX Research team in managing and recruiting participants for research studies.
• Participate in research readout sessions and workshops to disseminate findings across teams.
• Contribute to the maintenance of our research repository, ensuring findings are accessible and actionable.

What we look for in you:

• Currently enrolled in a Bachelor’s or Master’s program in Psychology, Human-Computer Interaction, Design, Consumer Behavior, or a related field.
• A keen interest in UX research with a basic understanding of research methods and techniques.
• Excellent communication skills, both verbal and written, with the ability to convey complex concepts clearly and persuasively.
• Strong analytical skills with an attention to detail.
• Ability to work collaboratively in a team environment and independently on assigned tasks.
• Prior experience in UX research or design projects (academic, personal, or professional) is a plus.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Ge