Thrift Store Clerk

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:  

The Thrift Store Clerk provides service to customers, sorts incoming product, and assists in the ongoing retail operations of The Salvation Army Smith Falls Thrift Store.

Accountabilities

Operations

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.

• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required. 
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock to respond to customer enquiries by phone/in person.
• Pay attention to store security, by monitoring activity within the store.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed. 
• Handle the merchandise in a safe and organized manner; assist in stock rotation – “bailing” items in the store.
• Assist donors with their contributions, unload donations and place stock in appropriate location.
• Maintain the proper sorting and processing of all donated goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
• Inform your supervisor of all donor/customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.
• Work with volunteers as assigned.

Health & Safety

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, cleans spillage; no obstacles inside/outside the store).
• Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other position related duties as required.

FINANCIAL AND MATERIALS MANAGEMENT:

• Responsible for accurate completion of customer transactions including handling cash and debit sales.
• Contribute to store budgets by maintaining customer service standards.
• Assist with the materials management of donations/product flow in the thrift store.

WORKING CONDITIONS:

• This is a regular part-time position based on 24 hours per week.
• Some flexibility in scheduling is required; some weekend and evening work may be required.
• The Supervisor will set the hours of work and work schedule.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 40 pounds.

Normal hours of work: Work will be scheduled as per operational requirements from Monday to Saturday, 8:45 a.m. to 5:15 p.m. and include a ½ hour unpaid meal break where applicable.  Flexibility is required. 

The above responsibilities must be performed in keeping wi