Thrift Store Clerk

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:  

The Thrift Store Clerk provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Huntsville Thrift Store.

Accountabilities:

Operations

• Protect the integrity of all donated items.

• Responsible for accurate completion of all customer transactions including cash and debit sales

• Process raw materials by loading/unloading, sorting, packing, pricing, and storing donations

• Interact with customers/donors in a positive, friendly, and courteous manner

• Contribute to meeting store budgets by maintaining customer service standards.

• Possess knowledge of stock in order to respond to customer enquiries by phone/in person

• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.

• Replenish inventory levels based on supervisor’s directions.

• Provide customer service and greeting customers.

• Unload donations and place stock in appropriate warehouse location.

• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.

• Removal of inventory from sales floor as directed. 

• Abide by store policy and procedures.

• Work with volunteers as assigned.

Communications

• Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

Health & Safety

• Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, cleans spillage; no obstacles inside/outside the store).

• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary; on a rotational basis clean the lunchroom, washroom and other common areas.

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other related duties as assigned.

Working Conditions:

• This is a permanent, part-time position based upon 21 hours per week.

• Shifts will include Saturdays and the occasional weekday, as per operational requirement.

• The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. 

• Flexibility in scheduling is required. 

• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.

• Ability to lift/move up to 40 pounds on a regular basis.

Normal Hours of Work: as per operational requirements, generally regular business hours, Monday to Sunday.  ½ hour unpaid meal break will be provided when required.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications:

• Completion of Secondary School.

• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• Have a minimum of three (3) months of prior related experience.

• Cash handling experience is required.

• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.

• Basic math skills required

Skills and Capabilities:

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