Test and Learn Store Design- Senior Manager

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is committed to transforming healthcare by bringing our heart to every moment of your health. With a brick-and-mortar footprint of 10,000 stores, we are dedicated to caring for our communities in new and innovative ways. Our relationships with colleagues and customers are at the core of our strategy, as we strive to simplify the complex healthcare system for our patients and differentiate ourselves from other retail employers. To achieve business success, empowering our people is critical.

The Test & Learn team, a dynamic team within Retail, is responsible for quantitative analyses that support current and emerging initiatives. The Senior Manager will work collaboratively with all Merchandising business units, suppliers, and various departments to provide detailed presentations and communicate key insights and results. Our focus remains on our customers, and the Test & Learn team will utilize data-driven insights to evolve our product offering and in-store layout, addressing customer pain points and testing innovative new ideas to enhance the customer experience. If you are passionate about transforming healthcare, experimenting with new ideas, and making a meaningful impact on our customers' lives, join us on our mission to provide exceptional care and empower our communities through the Test & Learn team.

Key Responsibilities

The Senior Manager will collaborate with stakeholder groups such as Merchandising, Planogram Design, Store Brands, Pricing, Marketing and Store Operations. To ensure clear and actionable strategies to drive measurable improvements to the customer experience across our retail locations. Key responsibilities include:

• Perform advanced quantitative analysis: Utilize advanced analytical techniques such as spreadsheet modeling with large datasets, pivot tables, and detailed financial/statistical analysis to perform comprehensive quantitative analyses using test & learn software.
• Provide strategic insights and analytics: Offer key strategic insights and analytics based on test results to drive business decisions for planogram and/or new item related tests.
• Forecast and measure sales and profit results: Forecast and measure the sales and profit outcomes of prototype and retail design changes, providing meaningful analysis and insights to guide decision-making.
• Communicate complex findings effectively: Concisely explain complex analytical findings to non-analytic peers and internal customers through verbal and written formal presentations.
• Identify opportunities and drive decisions: Proactively identify opportunities for improvement based on data analysis and critical thinking, actively influencing business decisions to maximize performance.
• Present Category Test results: Collaborate with the Director of Retail Testing & Analysis to interpret, consolidate, and present Category Test results to CM, DMM, and VPMM groups in a timely manner.
• Make customer-centric decisions: Analyze data to identify best customer-centric decisions and uphold a focus on enhancing the customer experience, driving measurable improvements.
• Support ad hoc requests: Deliver ad hoc analytic requests as needed to support broader business needs and provide data-driven insights for decision-making.
• Design PowerPoint presentations: Design visually appealing and informative PowerPoint presentations to effectively communicate test results and recommendations to stakeholders.

Required Qualifications

• 7+ years financial analysis experience providing business analytics, to include interpreting sales, profit, and ROI results.
• 6+ years in a variety of applications:  Microsoft Suite (Excel, Word, Access, Power Point) MS SQL, Oracle (or similar SQL capabilities) and Category Map.  Knowledge of APT and Extra Care is a plus.
• 3+ years of cross-functional leadership experience

Preferred Qualifications

• Experience in conducting and analyzing in-store tests, including A/B testing or other experimental design